Senior Store Customer Advisor (Dubai Mall)

Senior Store Customer Advisor (Dubai Mall)Join us to apply for the Senior Store Customer Advisor (Dubai Mall) role at Zegna.This position involves delivering excellent customer service by identifying customer needs, offering advice, demonstrating suitable products, building relationships with key customers, and maintaining store standards to achieve sales targets and foster customer loyalty.Responsibilities Welcome and greet customers warmly, providing excellent service at all times.Identify customer needs, recommend appropriate products, and close sales effectively.Handle payments and issue receipts efficiently.Manage customer complaints professionally and escalate when necessary.Maintain knowledge of products, fashion trends, and store promotions.Ensure personal grooming standards are met.Keep display areas, fitting rooms, and stock areas clean and organized.Monitor stock levels and inform management of replenishment needs.Adhere to company policies on refunds, exchanges, security, and safety.Recruit customers for the database and accurately record their details.Prevent stock loss through vigilance on the sales floor and fitting rooms.Qualifications and Skills High school diploma or equivalent.4 to 6 years of retail sales or customer service experience.Excellent communication and interpersonal skills.Good grooming and a pleasant personality.Passion for the retail industry.Core Competencies Achievement Drive Building Relationships Empathy Influencing Customer Service Teamwork Conceptual Thinking Additional Details Seniority Level: Associate Employment Type: Full-time Job Function: Sales and Business Development Industry: Retail Luxury Goods and Jewelry Referrals can increase your chances of interviewing at Zegna by 2x. Get notified about new Store Assistant jobs in Dubai, UAE. #J-18808-Ljbffr