CRM Architect Consultant – Microsoft Dynamics 365

Get AI-powered advice on this job and more exclusive features.Job Title: CRM Architect Consultant – Microsoft Dynamics 365Contract Duration: 12 Months (with potential extension based on roadmap progression)Start Date: Immediate max 30 days Role Summary We are seeking an experienced CRM Architect Consultant to lead the enterprise-wide implementation of Microsoft Dynamics 365 CRM across all Lines of Business—Property & Casualty, Health, and Life. This role is pivotal in delivering a scalable, future-ready CRM architecture aligned with our digital transformation roadmap. Key focus areas include Customer 360, Sales Automation, Customer Service, and Marketing Enablement.As the CRM Architect, you will collaborate with business stakeholders, Business Analysts (BAs), and implementation partners to design and oversee a robust CRM ecosystem that supports strategic goals across all domains.Key Responsibilities Architect and lead the end-to-end design of the Dynamics 365 CRM solution, ensuring alignment with enterprise IT systems and digital platforms.Collaborate with business units, BAs, and implementation vendors to convert business requirements into scalable technical designs.Define and document CRM data models, security architecture, role-based access, and integration patterns.Enable seamless integration with enterprise platforms including Azure Data Lake, Databricks, and core systems like INSIS and MIMS.Establish governance frameworks, Dev Ops practices, and CRM operational best practices across development, test, and production environments.Oversee CRM customizations, configurations, and workflow automation leveraging the Microsoft Power Platform.Ensure architectural readiness for multi-LOB deployment and scalability across future phases.Required Skills & Experience Minimum 8 years of experience in CRM solution architecture, with a strong focus on Microsoft Dynamics 365 Customer Engagement.Proven track record of leading enterprise CRM implementations within insurance or financial services, preferably involving multi-line business models (e.g., Health, Motor, Commercial, Life).Deep technical knowledge of Azure Integration Services, Power Platform, and enterprise API frameworks.Strong leadership in multi-vendor project environments and cross-functional team collaboration.Exceptional communication skills—able to engage technical and business stakeholders with clarity and insight.Preferred Certifications Microsoft Certified: Dynamics 365 + Power Platform Solution Architect (Expert)Microsoft Certified: Azure Solutions Architect Expert (preferred)Seniority level Seniority level Mid-Senior level Employment type Employment type Contract Job function Job function Information Technology Industries IT Services and IT Consulting Referrals increase your chances of interviewing at E-Solutions by 2x Sign in to set job alerts for “Customer Solutions Architect” roles.Abu Dhabi Emirate, United Arab Emirates 1 week ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 10 months ago Solution Architect - Banking and Payments Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 year ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 10 months ago Abu Dhabi Emirate, United Arab Emirates 1 week ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Cloud Solution Architect -Digital banking Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 9 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 8 months ago Solution Architect with Open Finance Experience Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago Compliance Solution Architect- Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates AED23,000.00-AED25,000.00 4 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 7 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Senior Solutions Architect - Wealth & investment -Abu Dhabi Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 10 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 year ago Senior Solution Architect - Digital Channels Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 21 hours ago Solution Architect - Process Optimization Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Abu Dhabi Emirate, United Arab Emirates 6 days ago MS Dynamic Architect – (D365 & Power Platform )Solutions Architect Application and Network Security We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr