ICT Support Team Lead

Mediclinic Corporate Office Abu Dhabi

Abu Dhabi

United Arab Emirates MAIN PURPOSE OF JOB: To provide first line support via the MCME ICT service desk or onsite at business unit level to resolve ICT technical problems for users and assign ICT tasks to the team to ensure appropriate distribution of workload KEY RESPONSIBILITY AREAS: Identify and classify requests through diagnostic techniques and pertinent questions (Cherwell)Determine the best solution based on the issue and details provided by customers Direct unresolved issues to the next level of support personnel Maintain service records and their resolution in the IT Service Management tool Lead complicated technical issue resolution and participate and contribute towards small projects REQUIRED EDUCATION: Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution Certification in ITIL v3 Foundations REQUIRED EXPERIENCE: At least 3 years’ experience in an ICT support service environment REQUIRED JOB SKILLS AND KNOWLEDGE: First line hardware and software technical problem solving skills ITIL Service Management based skillset for Incident, Change, Problem and Request management Customer relationship management Verbal and written communication skills in English IT service management tool Seniority level Seniority level Mid-Senior level Employment type Employment type Full-time Job function Job function Information Technology Industries Hospitals and Health Care Referrals increase your chances of interviewing at Mediclinic Middle East by 2x Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 9 months ago L1 Support - Team Lead (UAE National only)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 10 months ago Abu Dhabi Emirate, United Arab Emirates 1 week ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 5 months ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 months ago Business Development Manager Compressor Upgrades Retrofits Excellence (f/m/d)Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 3 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 4 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 2 days ago Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 month ago We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr