Call Center Agent – Automotive Division

We are looking for a Call Center Agent – Automotive Division (Arabic Speaker) to handle customer inquiries, service bookings, and sales support within our fast-paced automotive operations.This role is ideal for a highly communicative individual with a calm, solution-oriented mindset and strong multitasking abilities. The right candidate will have excellent spoken Arabic and English, along with a passion for customer service and teamwork.If you're energetic, empathetic, and thrive in a service-driven environment, read on to discover more.Key Responsibilities Core Functions Answer inbound calls and respond to customer inquiries regarding automotive services, vehicle details, or appointment scheduling.Make outbound calls for follow-ups, service reminders, or promotional campaigns.Accurately log all customer interactions in the CRM system.Support the sales and service teams by pre-qualifying leads and escalating complex cases.Collaboration & Communication Coordinate with service advisors, technicians, and sales consultants to provide accurate information.Ensure smooth communication between departments to meet customer expectations.Maintain professional and courteous communication in both Arabic and English.Participate in regular team briefings and training sessions.Performance, Reporting, or Strategy Meet daily and monthly call volume and service KPIs.Provide feedback on recurring customer issues to improve processes.Contribute to customer satisfaction surveys and post-service follow-ups.Track and report lead conversion and service booking metrics.Requirements: 1-2 years of experience in a customer service or call center role, preferably in the automotive sector.Fluent in Arabic and proficient in English (spoken and written).Familiarity with CRM systems or call center software.Strong listening, communication, and interpersonal skills.Ability to work under pressure and handle high call volumes.High school diploma or above.Positive attitude with a commitment to customer satisfaction.Salary & Benefits: Competitive Salary: 3,000 AED per month + attractive performance-based incentives Target-based incentive structure with commission potential Work Visa sponsorship Medical insurance30 days of paid annual leave Ongoing training and supportive team environment Work Arrangement: Type: Full-time, on-site position Note: Remote or hybrid work is not available. Candidates must be based in or willing to relocate to the UAE.Why Join Us? Be part of a respected automotive brand known for quality and reliability. Join a multicultural team that values collaboration and service excellence. Receive performance-based incentives with clear growth opportunities. Access professional development programs in the automotive field.If you're dependable, punctual, and take pride in your customer service—apply today and get started! #J-18808-Ljbffr