Senior Domain Architect - Service Management

Senior Domain Architect - Service Management Overview Space42 (ADX: SPACE42) is a UAE-based AI-powered Space Tech company that integrates satellite communications, geospatial analytics and artificial intelligence capabilities to enlighten the Earth from space. Established in 2024 following the successful merger between Bayanat and Yahsat, Space42 s global reach allows it to address the rapidly evolving needs of its customers in governments, enterprises, and communities.Overview Space42 (ADX: SPACE42) is a UAE-based AI-powered Space Tech company that integrates satellite communications, geospatial analytics and artificial intelligence capabilities to enlighten the Earth from space. Established in 2024 following the successful merger between Bayanat and Yahsat, Space42 s global reach allows it to address the rapidly evolving needs of its customers in governments, enterprises, and communities.Our vision is to pioneer beyond today for humanity to experience a better tomorrow. Space42 challenges traditional approaches with advanced AI and cutting-edge satellite technology, making space more accessible and redefining how data from space can be used on Earth. We aim to achieve this by connecting people to rewire potential, informing decisions to reimagine impact and enabling action to redefine tomorrow.As the Domain Architect - Service Management, you will design and oversee the architecture of service management solutions at Space42, ensuring seamless IT and operational service delivery across the organization s extensive technology ecosystem. You will develop and maintain the service management architecture roadmap, collaborating with cross-functional stakeholders to define and implement service management frameworks that enhance operational efficiency, improve service delivery, and support the organization s larger business goals Responsibilities Define and implement the enterprise service management strategy, ensuring alignment with larger business goals.Architect and optimize ITIL-based service processes (Incident, Problem, Change, CMDB) for high-availability systems.Align service architecture with industry standards (ITIL, ISO 20000, COBIT) and defense/space regulatory requirements.Lead the integration of AI and automation into service management to improve predictive maintenance and incident resolution.Govern service design and transition for new satellite, geospatial, and mobility solutions, ensuring scalability and compliance.Collaborate with cybersecurity teams to embed robust security controls within service management frameworks.Identify and mitigate risks associated with service management solutions.Develop contingency plans to address potential issues.Design and maintain the service management architecture roadmap.Ensure the architecture aligns with business objectives and IT strategies.Work closely with other architects and IT teams to integrate service management processes with other enterprise systems.Partner with cross-functional teams (Engineering, Operations, Business Intelligence) to enhance end-to-end service delivery.Evaluate emerging technologies (AI Ops, Dev Ops, Io T) to future-proof service management capabilities.Collaborate with stakeholders to understand their needs and expectations and to define and implement better service management frameworks.Provide technical guidance and support for the implementation of service management tools and practices.Ensure that service management solutions are scalable, reliable, and secure.Continuously evaluate and improve service management processes to meet evolving business needs.Maintain comprehensive documentation of the service management architecture and processes.Ensure compliance with relevant regulations and guidelines, implementing best practices and standards for service management.Identify trends and recurring issues to implement preventive measures.Overview Space42 (ADX: SPACE42) is a UAE-based AI-powered Space Tech company that integrates satellite communications, geospatial analytics and artificial intelligence capabilities to enlighten the Earth from space. Established in 2024 following the successful merger between Bayanat and Yahsat, Space42 s global reach allows it to address the rapidly evolving needs of its customers in governments, enterprises, and communities.Our vision is to pioneer beyond today for humanity to experience a better tomorrow. Space42 challenges traditional approaches with advanced AI and cutting-edge satellite technology, making space more accessible and redefining how data from space can be used on Earth. We aim to achieve this by connecting people to rewire potential, informing decisions to reimagine impact and enabling action to redefine tomorrow.As the Domain Architect - Service Management, you will design and oversee the architecture of service management solutions at Space42, ensuring seamless IT and operational service delivery across the organization s extensive technology ecosystem. You will develop and maintain the service management architecture roadmap, collaborating with cross-functional stakeholders to define and implement service management frameworks that enhance operational efficiency, improve service delivery, and support the organization s larger business goals Responsibilities Define and implement the enterprise service management strategy, ensuring alignment with larger business goals.Architect and optimize ITIL-based service processes (Incident, Problem, Change, CMDB) for high-availability systems.Align service architecture with industry standards (ITIL, ISO 20000, COBIT) and defense/space regulatory requirements.Lead the integration of AI and automation into service management to improve predictive maintenance and incident resolution.Govern service design and transition for new satellite, geospatial, and mobility solutions, ensuring scalability and compliance.Collaborate with cybersecurity teams to embed robust security controls within service management frameworks.Identify and mitigate risks associated with service management solutions.Develop contingency plans to address potential issues.Design and maintain the service management architecture roadmap.Ensure the architecture aligns with business objectives and IT strategies.Work closely with other architects and IT teams to integrate service management processes with other enterprise systems.Partner with cross-functional teams (Engineering, Operations, Business Intelligence) to enhance end-to-end service delivery.Evaluate emerging technologies (AI Ops, Dev Ops, Io T) to future-proof service management capabilities.Collaborate with stakeholders to understand their needs and expectations and to define and implement better service management frameworks.Provide technical guidance and support for the implementation of service management tools and practices.Ensure that service management solutions are scalable, reliable, and secure.Continuously evaluate and improve service management processes to meet evolving business needs.Maintain comprehensive documentation of the service management architecture and processes.Ensure compliance with relevant regulations and guidelines, implementing best practices and standards for service management.Identify trends and recurring issues to implement preventive measures.Qualifications Bachelor s degree in information technology, Computer Science, or a related field.Relevant certifications (e.g., ITIL, Service Now) are a plus.Minimum 8 years relevant experience service management and Service Now architecture.Expertise in ITIL 4, ISO 20000, and COBIT frameworks.Proven experience designing service architecture for cloud, AI, and space technologies.Strong knowledge of AI-driven service tools (Service Now, BMC Helix, Pager Duty).Experience with IT service management tools and software (e.g., Service Now, Remedy, Manage Engine).Additional Requirements Exceptional communication skills for executive-level stakeholder engagement.Experience with Dev Sec Ops and automation in service delivery.Familiarity with AI/ML applications in IT operations (AIOps).Ability to translate complex technical concepts into business value.Proficiency in BI tools (Power BI, Tableau) for service analytics.Knowledge of cybersecurity frameworks (NIST, ISO 27001).Company Industry Interior Designing Department / Functional Area Interior Design Keywords Senior Domain Architect - Service Management Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. 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