Complaint Officer (UAE National only)

American International Group, Inc. (AIG) - UAEThis role provides an opportunity to service clients who contact AIG through multi channels of the contact center such as calls & emails for various requests ranging from product queries, policy servicing, initial claim document review and claim registration.The role requires to maintain proper, accurate records and perform the duties in compliance with AIG / Regulatory guidelines & operational standards / procedures. Any deviation in the form of errors / risks must be reported to the Service Center manager.To perform defined policy servicing activities, claim registrations, routing claim follow up requests & respond to client queries within stipulated SLAs To contact clients who are Detractors based on the Net Promoter Score received to understand the feedback provided which could help in business Improvement.Updates job knowledge by studying new product descriptions; participating in educational opportunities.Extend support towards the broker engagement activity to ensure the correspondence sent from AIG to the brokers is received in the expected order.Maintains consistency towards on time attendance and schedule adherence.What we re looking for: UAE National (With a Family book)Customer Service Experience Minimum high school diploma is required.Must demonstrate very good oral and written communication skills in Arabic & English.Should be computer literate (familiar with windows applications)Able to work under pressure and meet tight deadlines and SLA requirements.Ability to prioritize & manage workload with a positive attitude towards excellent customer service.Should be a Quick learner, hands on experience in AIG systems such as Salesforce, Gen6, Freedom, Navins will be an added advantage We are an Equal Opportunity Employer It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com American International Group, Inc. (AIG) - UAE #J-18808-Ljbffr