Coordinator Rider Engagement

About the opportunity Role Summary Managing and improving rider performance within designated zones of a city. Taking ownership of rider service levels by measuring compliance, identifying performance gaps, and executing plans to address these gaps.What’s On Your Plate?Monitor and enhance Rider Performance and Compliance Lead Rider Recruitment for assigned zones Manage a team of Rider Coordinators and/or Rider Captains Oversee rider roster management, including shift, break, and off-day allocations Supervise rider onboarding and training schedules with Rider Trainers and Supervisors Ensure inventory management and compliance of rider equipment Enhance rider quality in terms of behavior, appearance, professionalism, and presentation Develop and implement performance improvement plans for low-performing riders Reduce customer complaints related to riders Monitor individual rider performance and provide coaching or warnings as needed Conduct fleet appearance and rider behavior audits through on-ground visits What Did We Order?Bachelor's Degree1+ years of experience in the food/grocery tech industry (highly preferred)Proficiency in Google Suite tools such as GDoc, GSheet, GSlides, GForms Strong written and verbal communication skills in English and Urdu; Arabic is a plus Influencing, negotiation, public speaking, and presentation skills People management experience, particularly managing larger groups Who we aretalabat is part of the Delivery Hero Group, a pioneering local delivery platform operating in over 70 countries worldwide. Headquartered in Berlin, Germany, Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX index. #J-18808-Ljbffr