Payment Solutions & Card Operations Specialist

We are looking for a team member to join us as a Payment Solutions & Card Operations Specialist at DGPAYS. If you want to be part of the rapidly evolving world of payment systems and shape operational processes, we welcome your application.Qualifications Graduated from relevant departments of universities (preferably Business, Finance, Engineering, or Banking)Minimum 3 years of experience in card operations in banking, e-money institutions, or payment systems sector Knowledge of physical and digital card operation processes such as card issuance, personalization, delivery, activation, renewal, and cancellation Familiar with international card payment systems, card schemes (Visa, Mastercard, etc.), UAESWITCH and related regulations Knowledge of PCI DSS, EMV, ISO 8583, card security and transaction infrastructures Experience in process improvement, operational efficiency, and cost optimization Strong analytical thinking skills, detail-oriented, and problem-solving abilities Team player and experienced in team coordination if needed Committed to customer and service-oriented work approach Fluent in English (both written and spoken)Job Description Manage end-to-end card application, production, personalization, dispatch, and delivery processes Coordinate operational processes such as digital card activation, renewal, reissuance, cancellation, and blocking Review and analyze card transactions, generate reports, perform manual financial operations, assess financial complaints, and provide solutions Develop processes to improve customer experience and service level in card operations Ensure operational compliance with card schemes (Visa, Mastercard, etc.) and follow up on related notifications Monitor KPIs, manage SLAs, and report on card operations Contribute to the design of operational flows in new product and card projects Ensure operations comply with regulatory and audit requirements; take responsibility during internal and external audits Collaborate with internal teams (customer service, IT, risk/fraud, finance, etc.)Follow innovations and technological developments in the payments industry and adapt processes accordingly Why Join Us?Be part of a professional fraud team in an international bank Take an active role in preventing financial crime Gain opportunities for professional development and specialization #J-18808-Ljbffr