Call Center Specialist

Direct message the job poster from BRAU.The Brau Customer Engagement Team is responsible for the overall communication to the company. Our business has built its core around customer service and going the extra mile for our clients. Therefore, this role requires great attention to detail and the highest level of customer service in order to elevate the customer service journey.Key responsibilities and accountabilities Manage all communications received by Brau (Whats App, Instagram, Calls, Emails, Online Bookings)Develop and improve Brau customer engagement scripts Respond to all enquires with the high standards set by the Customer Engagement Team Facilitate complaint resolution Managing and optimizing the salon schedule Meet monthly sales targets Strong customer relationship management Ability to build trust-based relationships with customers Knowledge of the beauty industry and treatments that we provide Ability to handle complaints and conflict resolution professionally with calmness and self-control Professional verbal and written English and Arabic Time management: ensuring time is managed between different channels of communication Education and experience Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Customer Service, Sales, and Quality Assurance Industries Professional Training and Coaching, Wellness and Fitness Services, and Retail Luxury Goods and Jewelry Referrals increase your chances of interviewing at BRAU. by 2x Get notified about new Call Center Specialist jobs in Dubai, United Arab Emirates.Customer Service Representative/ Call Center Representative- Emiratisation Call Center Agent – Community Management Front Desk Receptionist (Arabic Speaker)Receptionist and Parent Liaison Officer - Regent International School Dubai, Dubai, United Arab Emirates 14 hours ago Head of Contact center support & Development Section Dubai, Dubai, United Arab Emirates 9 hours ago Registration Specialist

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Fashion Admin Cum Customer Coordinator (225-628)Call Center Representative - Multilingual Arabic / English and French Speaker We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr