Customer Service Representative (Freezone Experience is a MUST)

Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative with experience in Freezone operations. In this role, you will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a seamless post-purchase experience. The ideal candidate has strong communication skills, a problem-solving mindset, and a deep understanding of Freezone procedures and customer expectations.Key Responsibilities: Respond to customer inquiries via email, chat, phone, and social media in a timely and professional manner Resolve product, order, shipping, and return-related issues efficiently and empathetically Process orders, refunds, and exchanges through internal systems Monitor and manage customer reviews and feedback to enhance the customer experience Collaborate with logistics, warehouse, and product teams to address customer concerns Maintain accurate records of customer interactions in CRM tools Identify trends in customer issues and suggest improvements to internal processes Support promotional campaigns, product launches, and seasonal sales Requirements: Proven experience as a Customer Service Representative, preferably in a Freezone environment Freezone experience is a must Familiarity with customer service tools and platforms Experience with CRM tools (e.g., Zendesk, Freshdesk, Salesforce)Excellent verbal and written communication skills Strong problem-solving abilities and attention to detail Ability to multitask and work in a fast-paced environment Positive attitude and team-oriented mindset(Preferred) Experience handling international customers or multi-language support #J-18808-Ljbffr