Reservations Manager

Every day is different at IHG, but you ll mostly be: Oversee daily operations of the Reservations department with a focus on accuracy and efficiency Develop and coach team members through regular feedback and performance reviews Create development plans and foster a positive, collaborative working environment Promote strong coordination and communication across departments Support recruitment, onboarding, and ongoing training initiatives Monitor scheduling to align with business levels and control payroll costs Create and manage the department s annual budget and targets Monitor room inventory, availability, and blackout dates for maximum yield Ensure all rates, packages, and internal promotions are accurately loaded across all systems Track reservation pick-up, group bookings, no-shows, cancellations, and report accordingly Follow up on lost business leads and analyze booking trends for improvement Support upselling efforts and encourage the team to meet revenue targets Ensure a high level of product knowledge and awareness of IHG Hotels and promotions Manage VIP and special guest bookings with care and attention Oversee pre-arrival, confirmation, amendment, and cancellation communication Monitor OTA/TA extranets and maintain accuracy in third-party channels Review and audit team s service delivery, including call handling and upselling techniques Maintain IHG brand standards across all reservation touchpoints Prepare and execute action plans to increase reservation sales Assist with ad-hoc projects and collaborate during high-demand or special events What We need from you: Bachelor s degree, higher education qualification or equivalent in Hotel Administration / Business Administration Two to Three years prior tenure in a similar role International luxury hotel chain background; GCC exposure Hands-on knowledge of hotel systems, market intelligence tools (STR, Amadeus, etc.)Proficiency in English is essential; additional language skills are a valuable asset Company Industry Hotels Hospitality Department / Functional Area Ticketing Reservations Keywords Reservations Manager Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com #J-18808-Ljbffr