Team Leader | Hartz | Automotive

Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions: automotive, financial services, real estate, retail, and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia, and Africa. Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Our entrepreneurship and relentless customer focus enable us to grow and expand, responding to the changing needs of our customers within the societies in which we operate.By upholding our values of respect, excellence, collaboration, and integrity, Al-Futtaim Group continues to enrich the lives and aspirations of our customers every day.Overview of the role: To lead and supervise the front-office team at Dubai International Airport.Ensuring smooth daily operations, exceptional customer service, and achievement of sales and operational targets.The Team Leader serves as the first line of management, driving performance, maintaining service excellence, and ensuring compliance with company policies in a fast-paced airport environment.What you will do: Customer Service & Sales Ensure high levels of customer satisfaction by delivering a seamless rental experience.Handle escalated customer issues and complaints promptly and professionally.Drive upselling of additional products and services (insurance, upgrades, GPS, etc.) to meet revenue targets.Monitor and coach team members to enhance their service delivery and sales performance.Team Leadership Supervise, train, and support front-office staff (Customer Service Representatives).Conduct daily briefings, assign duties, and monitor staff schedules to ensure adequate coverage.Lead by example in professionalism, punctuality, and customer handling.Support recruitment, onboarding, and ongoing performance evaluations.Operational Excellence Oversee rental processes including check-outs, returns, upgrades, and vehicle exchanges.Ensure all documentation and invoicing are completed accurately and on time.Monitor vehicle availability and coordinate with the fleet team to minimize wait times.Enforce company policies, airport regulations, and safety standards.Reporting & Compliance Track branch KPIs: customer satisfaction, revenue per transaction, upsell ratios, etc.Prepare daily shift reports and escalate key issues to the Branch Manager.Ensure data accuracy in rental management systems.Maintain audit-ready documentation and enforce compliance with internal controls.Required Skills to be successful At least 2 years of experience in the customer service industry.General understanding of the car rental industry.Strong customer relations and team-building skills.Fluent English; Arabic and other languages are an advantage.Strong commercial acumen.Effective in setting priorities and scheduling activities.Excellent communication, problem-solving, and analytical skills.What equips you for the role• Bachelor’s degree or university degree or equivalent experience.About Al-Futtaim Automotive A major division of the UAE-based Al-Futtaim Group, Al-Futtaim Automotive is an industry leader present in 10 countries across the Middle East, Asia, and Africa. Our core activities include distribution, manufacturing, leasing, and aftersales. We represent iconic automotive brands such as Toyota, Lexus, Honda, Jeep, Chrysler, Dodge, Volvo, and RAM. Driven by a customer-centric approach, we focus on innovation, quality, and value-added services for a diverse customer base, from motoring enthusiasts to fleet operators. Our mission is to lead in custom-made mobility solutions by providing world-class omni-channel experiences. We leverage local expertise and global trust to offer a comprehensive portfolio of mobility products, including passenger cars, SUVs, electric vehicles, high-performance motorbikes, and commercial vehicles. Our team of 9,000 members is committed to growth and career development. This is Al-Futtaim Automotive, where talent is empowered to move forward. #J-18808-Ljbffr