Call Center Manager (European Nationality)

We are seeking a dynamic and experienced Call Center Manager (European Nationality) to lead our customer service operations in Dubai. This role is pivotal in ensuring exceptional customer experiences, managing a high-performing team, and driving operational excellence within our parking management services. Responsibilities: - Lead, manage, and motivate the call center team to achieve service excellence and performance targets. - Develop and implement effective call center policies, procedures, and best practices tailored to the parking management industry. - Monitor key performance indicators (KPIs) to ensure high-quality customer service and continuous improvement. - Handle complex customer inquiries and resolve escalated issues promptly and professionally. - Collaborate with other departments to align customer service strategies with overall business goals. - Recruit, train, and develop call center staff to build a competent and customer-focused team. - Manage call center budget and resources efficiently to maximize operational productivity. - Ensure compliance with local regulations and company standards in all call center activities.- European nationality as a requirement for the position. - Proven experience as a Call Center Manager or similar leadership role, preferably within the parking management or related customer service industry. - Strong leadership skills with the ability to inspire and manage diverse teams. - Excellent communication and interpersonal skills with fluency in English - Proficiency in call center software, CRM systems, and performance metrics analysis. - Ability to work in a fast-paced environment and handle multiple priorities effectively. - Strong problem-solving skills and a customer-centric approach. - Willingness to relocate or currently based in UAE-Dubai. #J-18808-Ljbffr