Outlet Manager - The Nine Gastropub

The Position To manage the overall operation of the restaurant following established objectives for the highest standards in professional management and administration as well as in effective and fair personnel development.KEY ROLES & RESPONSIBILITIESMotivate discipline direct and supervise the work of all employees in the restaurant Develop and maintain training programs to ensure a high degree of staff professionalism Manage daytoday operations of the restaurant Handle complaints and make effective service recovery Ensure standards are being followed in accordance with F&B policies and procedures Ensure all employees have full product knowledge Regularly inspect food & beverage quality Follow established and proper Accounting procedures Hold monthly onetoone staff meetings to establish and monitor targets and achievements and update performance logs accordingly Conduct daily roll plays and ensure employees adhere to grooming standards Develop maintenance schedules Liaise with stewarding on inventory and breakage control Maintain daily log book maintaining clear and concise information on the operations.Establish guest database with preference records of regular guests Schedule employees to maintain Hotels service standards within budgeted labour costs Assign responsibilities to subordinates and conduct regular performance checks Implement weekly cleaning schedules for operating equipment Manage organization and cleanliness of departmental areas by conducting weekly walkthroughs with Hygiene Manager Housekeeping and Engineering Department Control stock of all equipment in the restaurant Constantly monitor staffs appearance attitude and degree of professionalism Develop new and special promotions that will improve guest satisfaction under the guidelines of the Sofitel standards operating procedures.Coordinate promotional plan with Public Relation as well as menu cycles with the Chef the Cuisine Qualifications : PERSONAL ATTRIBUTESExcellent reading written and oral proficiency in English Experienced in all aspects of restaurant service Must be wellpresented and professionally groomed at all times Excellent leader and trainer with strong motivational skills Strong interpersonal skills and attention to detail High degree of professionalism sound human resources management capabilities business acumen energy and determination Proven organizational skills able to set and meet deadlines with quality results Candidate should be uptodate when it comes to F&B trends and knowledgeable of the successful concepts The candidate should be aware of the digital platform and make good use of them as to enhance the exposure of the F&B offer QUALIFICATIONSDegree in Hotel Restaurant Management or equivalent in a five star hotel EXPERIENCEMinimum 3 5 years Hotel experience Remote Work : No Employment Type : Fulltime #J-18808-Ljbffr