BwIR Parts Advisor

To ensure optimum advice and customer care quality for Parts customer in accordance with BMW and AGMC standard and successfully contribute in achieving Parts Department target and the organization vision and mission Accurately raising the invoices of customer requirements.Communicating customer orders to Stock controller / Parts Manager by filling the appropriate forms.Establishing a follow-up communication with the customer for parts arrival or delay in delivery.Attending telephone inquiries from customers for parts prices and availability.Preparing price quotation for corporate/individual customers in a timely manner.Maintaining records of all quotations and inquiries for follow-up sale calls.Updating Stock controller/ Parts Manager on current stocks and projected sales based upon customer inquiries.Maintaining a congenial working relationship with colleagues to achieve departmental objectives.Attending departmental meetings to be fully appraised with departmental developments.Following the QMA procedures & guidelines.Handling customer complaints and ensure corrective action has been taken.Communicate professionally with customers at all time before, during & after the sale.Drive the department’s business through superior customer service and providing updated product information.Communicate and meet with customers on a regular basis with regards to promoting BMW Brand.Maintains and develops existing and new customers through appropriate propositions and ethical sales methods, and relevant internal liaison, to optimize quality of service, business growth, and customer satisfaction.Support overall objectives of the department.Encourage & maintain a high level of team sprit within the department.Liaise with Sales/Service/Used car Sales department Should be team orientated, working as a team member assisting and supporting their colleagues and other departments in achieving a shared vision.Communicates ideas and plans with clarity and purpose driven by company values and the Department’s vision.Seeks, appreciates, assists, and participates significantly in unit specific projects or cross Departmental ones.Share responsibility for achieving customer growth and Departmental targets.Maintain the highest levels of BMW product knowledge & competitive products, personal development& integrity, quality standards and business ethics.Takes the initiative, suggests and develop plans to explore and create new relations, contacts, and opportunities to improve market penetration into existing and new markets.Candidate Specifications Bachelor's Degree in Business Administration or related field Minimum 2 year's experience working in Automotive sector as parts advisor Good sales and communication skills Thank you for your interest in joining us! Please note only shortlisted candidates will be contacted!Seniority level Seniority level Associate Employment type Employment type Full-time Job function Job function Customer Service and Sales Industries Motor Vehicle Manufacturing, Retail Motor Vehicles, and Wholesale Motor Vehicles and Parts Referrals increase your chances of interviewing at AGMC by 2x Sign in to set job alerts for “Parts Advisor” roles.Parts Advisor

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