Future Leader - Guest Services (UAEN)

Get AI-powered advice on this job and more exclusive features.Our Future Leaders program is 18 months learning journey, starting from the basic entry level the role up to the first managerial level. Including on job training and learning courses related to your role to enhance your experience and knowledge.Role overview: This is a Guest facing role which ensures smooth and efficient delivery of the experience for all Guests who visit our theme parks. The role impacts on the managing the opening, daily operation and closing of the leisure facility. The role is instrumental in creating smiles for guests and colleagues, whilst protecting and maximizing revenue.This position is responsible for promoting and maintaining exceptional standards for guest services and ensures This position oversees the daily operations of guest services functions ensuring exceptional guest care and generating revenue to contribute to overall goals and financial sustainability. Additionally, this role supports the Guest Services Senior Manager with strategic, operational planning for the Guest Services department.Role scope: • To assist and/or develop the department budget annually and ensure actual expenses do not exceed the budget in order to increase profit• To maintain building, facilities, equipment, and supplies in order to minimise damage, reduce waste and control costs• To actively seek and implement cost-saving programs in order to provide positive financial results• Manages a team of Assistant Manager and their respective Team Leaders & Guest Services Associates to include their on and off the job training, daily attendance, grooming, coaching, appraisals and personal development plans• Compiles duty schedules for their area on a monthly basis ensuring that annual leave plans support operational readiness and ensure sufficient time off for colleagues• Plan, book and deliver on and off job training as required to ensure best possible service standards as well as colleague development• Openly communicate appropriate and useful information through various channels to include department meetings and briefings• Motivate colleagues through the effective implementation of incentive and recognition and rewards programs• Ensure departmental policies, procedures and performance standards are being implemented and maintained throughout their area• Review departmental policies, procedures, and performance standards to ensure these are up to date, correct and propose changes as appropriate to ensure high levels of customer service• Ensure any service delivery defects are resolved and identify any trends and share observations and suggestions with their manager• Review satisfaction results for their areas and identify any trends and share observations and suggestions with their manager• Review accuracy of any checklists and records completed in their area and analyse• Ensure their area meets financial targets as set by their departmental manager through tracking expenditures and revenue and as appropriate taking action to affect either• Coordinate any inventory/stock take activities required in their area ensuring sufficient stock remains on hand at all times and reducing stock loss/wastage• Participate in daily operations alongside their colleagues setting a positive example• Engender a culture of positivity and teamwork within the department, across all levels• Facilitate efficient, convenient, and secure entry processing• Handle any guest complaints and route related communications to appropriate staff• Lead meetings and presentations as required• Develop and maintain effective working relationships with colleagues, partners & vendors• Ensure that lost & found policies are followed at all time, and store room/inventory are well organised• Update and familiarise with ongoing promotions• Liaise with other departments to manage efficient park operation• Respond to the web inquiries regards to ticket extension• Perform other duties assigned by Guest Services Senior Manager Education and Qualifications: Bachelor degree in any related field Knowledge, Languages and Skills: • Excellent interpersonal and communication skills• Able to work independently• High level of respect and integrity• Knowledge and skills to interview• Ability to easily adapt to change• Ability to work under pressure• Able and willing to entertain people• Develop team for social and cultural events• Ability to speak additional languages Guiding The Miral Way While Managing Others• Share What You Know• Lead With a Shared Vision Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Management Industries Entertainment Providers and Hospitality Referrals increase your chances of interviewing at Miral Experiences by 2x Sign in to set job alerts for “Guest Services Specialist” roles.Abu Dhabi, Abu Dhabi Emirate, United Arab Emirates 1 day ago Guest Relations Expert

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