TECHNICAL SUPPORT ENGINEER - OCS SYSTEMS

Troubleshooting and resolution of assigned work order;Provide Root Cause Analysis for the assigned work order;Manage SCADA system-level maintenance and enhancements;Leading different phases of SCADA Development and IVVQ for new SCADA Software versions required as per service requirements;Supporting projects relevant to OCS T&C technical activities whenever required;Ensuring the troubleshooting of different types of problems related to network and SCADA;Analysis of Obsolescence Report as per the client requirement;Primary point of contact for customer technical queries not fielded by FSEs, technical advice on modification standards, component part numbers, and support equipment;Creating awareness of current capabilities and working towards improving knowledge of the OCS System;Updating documentation and procedures, whenever required;Conducting investigation into design documentation and software release documentation, particularly when availability of software functionality is not clear.Represent Project Management at Customer progress review meetings.Address technical concession requests;Provide support to internal and external progress reporting;Co-ordinate or undertake (as required) technical support activities at Customer/User sites;Attend, support and facilitate Customer meetings;Participate in training development and planning activities as identified;Ensure that any product safety requirements are not compromised by work carried out and that all local safety procedures are adhered to;Adhere to relevant Company and Local Health and Safety procedures and maintain vigilance within the workplace to ensure that the working environment remains safe at all times Key Qualifications: A Bachelors degree from an accredited university or college in Engineering, Business or equivalent experience.Minimum 10 years of experience in Metro SCADA system.In-depth understanding of SCADA systems operations.Experience in software version testing, deployment, and support in operational settings.With strong troubleshooting, problem-solving and analytical skills.Manage and monitor all installed systems and infrastructure.Resolving escalated customer complaints without the need for team lead intervention.Documenting troubleshooting and problem resolution steps.Participation in providing training to customers as required.Client-facing experience.Strong written and verbal communication skills.Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com #J-18808-Ljbffr