Head of Operations

Coco Curls is a fast-growing, digital-first beauty brand rooted in community, sustainability, and joyful self-expression. Since launching in 2020, we’ve become Pakistan’s fastest-growing haircare company. Now, as we expand into new categories and international markets, we’re building the infrastructure to support the next phase of our growth.We’re looking for a Head of Operations to take ownership of our end-to-end operational infrastructure and help us scale efficiently across new markets and product lines.Tasks Lead all day-to-day operational functions, including fulfillment, logistics, warehousing, procurement, and order management Build and manage SOPs, systems, and workflows that support our growth across multiple regions and product categories Oversee last-mile logistics and ensure timely, cost-effective delivery to customers and retail partners Collaborate with finance, product, and supply chain teams on inventory planning, order forecasting, and vendor coordination Identify and solve for bottlenecks in our operational processes; champion continuous improvement Ensure compliance with regulatory, tax, and import / export requirements in the UAE and other target markets Partner with the customer experience team to ensure exceptional post-purchase service and issue resolution Set and monitor KPIs for operational efficiency, cost control, and service level performance Build strong relationships with external partners, including warehouses, logistics providers, and customs agents Support new market launches with seamless operational planning and execution Lead and grow a high-performing operations team with clear goals, accountability, and a strong culture Requirements8+ years of operations or supply chain management experience, preferably in beauty, personal care, or FMCGExperience leading operations in a high-growth, digitally native or omnichannel business Proven ability to design and scale operational systems that balance efficiency and flexibility Deep understanding of logistics, warehousing, inventory management, and fulfillment Comfortable using tools like ERP systems, shipping platforms, and dashboards to manage operations Highly organized, execution-focused, and proactive in problem-solving Strong leadership and communication skills, with the ability to manage internal teams and external vendors Experience working in or with GCC markets is preferred Fluency in Arabic (spoken and written) is strongly preferred Based in (or willing to relocate to) Dubai, with flexibility to travel when needed Competitive compensation + performance-based incentives A high-impact leadership role in a fast-growing, mission-led beauty brand A collaborative, inclusive, and fast-paced team environment Opportunity to shape the company’s global operations and supply chain strategy A key role in the Dubai HQ team, with room to grow as we scale If you're ready to build operational excellence behind a fast-growing, purpose-led beauty brand, we’d love to hear from you.J-18808-Ljbffr #J-18808-Ljbffr