QA Test Lead

Linking Humans is hiring on behalf of our Service Now Elite Partner for a Senior QA / Test Lead.This role plays a pivotal part in ensuring the quality and reliability of Service Now implementations and custom applications. The successful candidate will lead the planning, execution, and oversight of all testing efforts—spanning functional, non-functional, automation, and integration testing. This is a key opportunity to work closely with architects, developers, and business stakeholders to ensure high-quality outcomes across complex Service Now projects.Key Responsibilities Define and lead end-to-end testing strategies across Service Now implementations (ITSM, ITOM, HRSD, and more).Design and execute manual and automated tests, using tools like ATF, Selenium, or equivalent.Collaborate with cross-functional teams to validate requirements, user stories, and test outcomes.Coordinate UAT processes and support project sign-offs.Drive automation practices within Dev Ops pipelines.Conduct integration testing for external systems and APIs.Perform root cause analysis and defect management, delivering detailed QA reports and KPIs.Promote and uphold QA best practices aligned with Agile, ITIL, and Dev Ops methodologies.Requirements5+ years in software QA / testing, including 2+ years with Service Now.Proficient in Service Now ATF and other test automation tools.Hands-on experience with test management platforms (e.g., JIRA, Service Now Test Management).Strong understanding of Service Now modules and platform capabilities.Knowledge of integration testing, API validation, performance and security testing.Agile / Scrum and Dev Ops familiarity is essential.Service Now certifications (CSA, ATF, CIS) are advantageous.Interested? Apply Now! #J-18808-Ljbffr