Director of Operations

Description JOBSUMMARYThisrole functions as the strategic business leader of Hotel Operationsfor the Mina Seyahi Complex with responsibilities spanning Front Office Recreation/Health Club Housekeeping Food and Beverage/Culinary and Loss Prevention. Working closely withdepartment heads the position develops and implements operationalstrategies that align with brand service standards and initiatives.It ensures that operations meet brand expectations address customerneeds foster employee satisfaction drive revenue growth andmaximize financial performance while nurturing positive ownerrelations. Additionally the role oversees key operational projectsacross the complex focusing on enhancing service delivery improvingefficiency and supporting long-term strategic goals. Through thedevelopment and execution of property-wide strategies the positionensures the delivery of exceptional products and services that meetor exceed the expectations of the brands target customers andemployees while generating a strong return oninvestment.CANDIDATEPROFILEEducationand Experience2-year degree froman accredited university in Business Administration Hotel and Restaurant Management or related major; 4 years experience in theguest services front desk housekeeping sales and marketingmanagement operations or related professionalarea.OR4-year bachelorsdegree in Business Administration Hotel and Restaurant Managementor related major; 2 years experience in the guest services frontdesk housekeeping sales and marketing management operations orrelated professionalarea.CORE WORKACTIVITIESManaging Profitability Demonstrates andcommunicates key drivers of guest satisfaction for the brandstarget customer.Analyzes service issues andidentifies trends.Makes and executes thenecessary decisions to keep property moving forward towardachievement of goals.Works with hotelmanagement team to develop an operational strategy that is alignedwith the brands business strategy and leads itsexecution.Managing Revenue Goals Monitors hoteloperations sales performance against budget.Reviews reports and financial statements to determine hoteloperations performance against budget.Coachesand supports operations team to effectively manage occupancy& rate wages and controllable expenses.Reviews the Wage Progress Report and compares budgeted wages toactual wages coaching direct reports to address problem areas andholding team accountable forresults.Leading Operations and Department Teams Champions the brands service vision for product and servicedelivery and ensures alignment amongst the hotel leadershipteams.Develops systems to enable employees tounderstand guest satisfaction results.Communicates a clear and consistent message regarding departmentalgoals to produce desiredresults.Managingthe Guest Experience Reviewsguest feedback with leadership team and ensures appropriatecorrective action is taken.Responds to andhandles guest problems and complaints.Staysvisible and interfaces with customers on a regular basis to obtainfeedback on quality of product service levels and overallsatisfaction.Creates an atmosphere in all Roomsand Food and Beverage areas that meets or exceeds guestexpectations.Managingand Conducting Human Resources Activities Facilitates thedevelopment of creative solutions to overcome obstacles and ensuresimplementation to continually improve guest satisfactionresults.Ensures employees are treated fairlyand equitably.Ensures that regular ongoingcommunication is happening in Operations (e.g. pre-shift briefingsstaff meetings).Fosters employee commitment toproviding excellent service participates in daily stand-up meetingsand models desired service behaviors in all interactions withguests and employees.Incorporates guestsatisfaction as a component of staff/operations meetings with anemphasis on generating innovative ways to continually improveresults.Sets goals and expectations for directreports using the performance review process and holds staffaccountable for successful performance.Solicitsemployee feedback utilizes an open door policy and reviews employeesatisfaction results to identify and address employee problems orconcerns.Ensures property policies areadministered fairly and consistently disciplinary procedures anddocumentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.Conducts annual performance appraisalwith direct reports according to Standard Operating Procedures.Champions change ensures brand andregional business initiatives are implemented and communicatesfollow-up actions to team asnecessary.At Marriott International we arededicated to being an equal opportunity employer welcoming all andproviding access to opportunity. We actively foster an environmentwhere the unique backgrounds of our associates are valued andgreatest strength lies in the rich blend of culture talent andexperiences of our associates. We are committed tonon-discrimination on any protected basis including disabilityveteran status or other basis protected by applicablelaw.Required Experience: Director Key Skills Risk Management,Negiotiation,Operationalmanagement,Smartsheets,Strategic Planning,Team Management,Budgeting,Leadership Experience,Program Development,Supervising Experience,Financial Planning Employment Type : Full-Time Experience: years Vacancy: 1 #J-18808-Ljbffr