Digital Banking Business Analyst

Join to apply for the Digital Banking Business Analyst role at Dicetek LLC.This role involves acting as a bridge between technology teams and sales & distribution teams, ensuring smooth digital case submissions and supporting process optimization. Key responsibilities include conducting market research, competitor analysis, process investigations, and stakeholder engagement.Key Responsibilities Technology & Process Support: Serve as a liaison between sales & distribution teams and technology teams for digital case submissions and issues.Investigate and resolve issues related to digital case processing and approvals.Collaborate with IT and product teams to improve digital sales journeys.Market & Competitor Research: Conduct market research to identify industry trends and best practices.Perform competitor benchmarking to enhance digital products.Analyze customer behavior to improve digital banking solutions.Process & Operational Excellence: Investigate process inefficiencies and perform root cause analysis.Design and document workflows and process maps.Recommend process improvements for efficiency and customer experience.Stakeholder & Communication Management: Engage with senior stakeholders across departments.Present findings and recommendations to leadership.Collaborate with compliance, risk, IT, and operations teams for alignment.Required Skills & Experience Experience in digital banking, business analysis, or related fields.Knowledge of digital banking operations and sales processes.Experience working with technology teams on digital platforms.Skills in market research, competitor analysis, and process investigations.Proficiency in process mapping tools like Visio.Strong analytical, problem-solving, and communication skills.Experience in financial services or banking is advantageous.Additional Details Seniority level: Not Applicable Employment type: Contract Job function: Research, Analyst, ITIndustries: IT Services and Consulting This job posting is active. Referrals can increase your chances of interviewing. #J-18808-Ljbffr