Senior Account Manager

Bachelor of Business Administration(Management), MBA/PG Diploma in Business Mgmt Nationality Any Nationality Vacancy1 Vacancy Job Description Job Description DUTIES & RESPONSIBILITIESJob Responsibilities: Strategic Account Management & Business Development Build and maintain long-term relationships with key clients across Dubai and the Northern Emirates, acting as a trusted advisor and business partner.Drive business growth by identifying and developing new accounts, nurturing existing relationships, and expanding CNS s footprint across assigned sectors.Develop and maintain a clear account plan for each major client, aligned with annual sales targets and CNS s solution portfolio.Sales Planning and Forecasting Create and manage a structured sales pipeline, ensuring accurate revenue forecasting and timely opportunity tracking.Identify upcoming projects and budget cycles within key accounts to proactively position CNS solutions.Monitor regional market dynamics and competitor activity to inform sales strategies and differentiate CNS offerings.Solution Selling & Bid Management Propose tailored, value-driven technical and commercial solutions across CNS s full portfolio of IT services and solutions Collaborate with pre-sales, principals, and solution architects to deliver compelling proposals, presentations, and demonstrations.Lead contract negotiations to closure, ensuring profitability, compliance, and customer alignment.Customer Satisfaction & Retention Ensure high levels of customer satisfaction by maintaining frequent engagement, understanding evolving needs, and resolving issues proactively.Serve as a key escalation point, collaborating with delivery, project management, and support teams to resolve client challenges.Internal Collaboration and Reporting Work closely with PMO, finance, collections, and contract teams to support smooth project execution and timely billing.Maintain up-to-date client and opportunity data in CRM platforms (e.g., Salesforce, Hub Spot).Prepare regular status reports and pipeline updates for senior sales management.Qualifications Education: Minimum: Bachelor s degree in Business Administration, Marketing, or a related field Desired: Master s degree (MBA or a related field)Experience: Minimum: 5+ years in account management, client relations, or sales Desired: 7+ years with a proven track record in managing key accounts or enterprise clients Skills & Abilities: Strong communication and client relationship management skills Solid understanding of IT services, solutions, and outsourcing models Strategic account planning and business development expertise Experience working with SLAs, contracts, and service delivery frameworks Proficiency in CRM tools such as Salesforce, Hub Spot, or Microsoft Dynamics Ability to manage cross-functional teams and remote stakeholders Strong negotiation, presentation, and reporting skills Experience managing global accounts or offshore delivery models Familiarity with RFP/RFI processes and enterprise procurement systems Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com #J-18808-Ljbffr