Senior Payroll Consultant – Spain

Senior Payroll Consultant – Spain (Full Time)Mercans HQ: Dubai, United Arab Emirates. Remote work available. Date posted: May 13.The Senior Payroll Consultant provides outsourced payroll services to clients, managing new and existing accounts to ensure high-quality service delivery. Acts as the primary point-of-contact (POC) for clients during operational processes, ensuring accuracy, timeliness, and compliance with regulations.Manage workload to ensure accurate and timely service delivery.Recommend improvements to management for service efficiency and quality.Prepare operational reports highlighting issues and management actions.Ensure timely invoicing according to service agreements.Oversee all aspects of service delivery, maintaining high client satisfaction.Act as the POC for operational or service issues.Deliver services in accordance with defined standards and contracts.Address client issues promptly, monitoring satisfaction levels.Communicate regularly with clients via personal contact and emails.Escalate management issues appropriately.Participate in account management meetings and calls.Coordinate with internal teams to resolve issues within agreed timeframes.Advise management on client retention and service improvements.Provide visibility into issues and compliance process improvements.Ensure payroll processing accuracy and timeliness.Keep accounts updated with legislative changes and automate processes where possible.Complete statutory registrations and declarations on time.Identify and escalate service delivery issues.Monitor compliance with internal SOPs and statutory regulations.Maintain service standards exceeding KPIs under the Partner Excellence Program.Ensure adherence to payroll-related statutory rules and labor laws.Update SOPs and regulation summaries regularly.Maintain confidentiality and professional knowledge through continuous learning.Minimum requirements include: 5+ years in payroll operations within the global payroll industry.4+ years in statutory filings with validation experience.Ability to perform end-to-end payroll calculations in Excel for assigned countries.Expertise in payroll regulations and processes for the relevant countries.Strong communication skills for client interactions.Bachelor’s degree in accounting, finance, business administration, or related fields.Ability to work in a client-facing role. #J-18808-Ljbffr