Brand Experience Officer/ Guest Relation/ Customer Experience
Description
Any Vacancy1 Vacancy Job Description Duties & Responsibilities Provide professional, friendly service and ensure guest satisfaction.Register and bid farewell to guests per SOPs.Achieve membership targets and manage walk-in guests.Collect payments and coordinate with relevant departments.Maintain a well-stocked and operational Guest Service Desk.Safeguard guest privacy and uphold resort policies.Address complaints, anticipate needs, and build guest rapport.Ensure compliance with health, safety, and quality standards.Stay informed about resort services, offers, and promotions.Process membership registrations and transactions accurately.Report incidents, manage refunds, and reconcile payments.Control wristbands, gift cards, and promotional materials.Follow safety protocols and professional conduct standards.Assist with events and guest relations to uphold resort reputation.Perform additional duties as assigned by management.Desired Candidate Profile Education & Experience High school diploma or equivalent (Bachelor’s degree in Hospitality or related field is a plus).Previous experience in guest services, hospitality, or front desk operations preferred.Experience in cash handling and POS systems is advantageous.Excellent communication and interpersonal skills.Strong customer service and problem-solving abilities.Ability to multitask and work under pressure in a fast-paced environment.Attention to detail and strong organizational skills.Proficiency in Microsoft Office and basic computer applications.Personal Attributes Professional, friendly, and welcoming demeanor.Ability to work independently as well as in a team.Punctual, reliable, and well-groomed.Strong ethical standards and ability to maintain confidentiality.Flexibility to work shifts, weekends, and holidays as needed.Other Benefits: Company-provided food and accommodation Annual bonus Airfare allowance Employment Type Full Time Company Industry Hotels Hospitality Department / Functional Area Helpdesk Customer Service Telecalling Keywords Customer Relations Hospital Front Desk POS Handling Guest Satisfaction Communication Skills Guest Experience Specialist Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com People Looking for Brand Experience Officer/ Guest Relation/ Customer Experience Jobs also searched #J-18808-Ljbffr
Posted: 13th June 2025 9.04 am
Application Deadline: N/A
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