Sitecore developer – Application Support

@Marc Ellis is #HIRINGJob Title: Senior Application Support Engineer (Arabicpreferred)Location: Onsite-Abu Dhabi.Duration: 1-year extendable contract Job Overview: Provide expert-level support by executing advanced troubleshooting and collaborating with cross-functional teams, to implement impactful solutions, optimizing application support, and ensuring system stability with minimal downtime for end-users.Key Responsibilities: Lead complex incident troubleshooting, root cause analysis, and resolution within SLAs.Monitor and optimize application performance and system health.Maintain and enhance support documentation, runbooks, and knowledge bases.Collaborate with cross-functional teams and vendors to ensure system stability and user satisfaction.Support system upgrades, configurations, and automation processes.Ensure compliance with security, risk, and regulatory standards.Provide mentorship and on-the-job training to junior team members.Technical Skills: Application architecture, performance tuning, and diagnostics.Scripting and automation tools.System monitoring and backup operations.Behavioral Skills: Strong analytical and problem-solving ability.Excellent communication and teamwork.Proactive mindset with attention to detail.Qualifications: Experience Required: 6–8 years Education: Bachelor’s in IT, Computer Science, or related field Certifications Preferred: Azure, AWS, Sitecore Next.js, Microsoft CRM D365, Software AGInterested candidates can send your CV to: nermin.a@marc-ellis.com #J-18808-Ljbffr