Customer Success Business Partner - EPM

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading scenario planning and analysis platform, enabling our customers to outpace their competition and the market.What unites Anaplanners across teams and geographies is our collective commitment to our customers’ success and to our Winning Culture.Our customers include Fortune 50 companies such as Coca-Cola, Linked In, Adobe, LVMH, and Bayer, among over 2,400 global companies relying on our platform.Our Winning Culture drives our teams of innovators. We champion diversity of thought, behave like leaders regardless of titles, aim for ambitious goals, and celebrate our wins.Supported by principles of being strategy-led, values-based, and disciplined in execution, we inspire, connect, develop, and reward our people. We welcome your uniqueness—join us and be your best self!As a Customer Success Business Partner, you will be the primary contact for customers in the UAE. Your role involves driving successful deployment, user adoption, and ongoing health of their Anaplan solutions. You will collaborate closely with Account Executives, Partners, and Professional Services to ensure seamless implementation, maximize ROI, and foster long-term success. Additionally, you will proactively manage escalations, resolve challenges, and champion customer satisfaction at every stage.Your Impact Manage a portfolio of UAE-based customers, driving adoption, expansion, retention, and maximizing ROI.Act as a trusted adviser, helping customers achieve business objectives and transform processes using Anaplan.Identify customer pain points and recommend tailored Anaplan solutions.Build and present Success Scorecards during Quarterly Success Reviews with executive sponsors and senior stakeholders.Strengthen customer relationships through regular engagement, driving satisfaction and loyalty.Facilitate workshops to expand mindshare and identify upsell and cross-sell opportunities.Collaborate with Account Executives, Renewal Managers, and internal teams to mitigate risks and ensure alignment.Represent the customer voice internally, flagging risks and advocating for customer needs.Advise customers on establishing Centers of Excellence or governance structures to enhance self-sufficiency.Develop customer success assets, playbooks, and support customer references and case studies.Your Qualifications5+ years of experience in customer success, presales, or management consulting.Prior experience with Enterprise Performance Management (EPM), Enterprise Planning & Analytics.Proven experience in Technical Customer Success, Saa S platforms, Project Leadership, Technology Consulting, Solutions Development, and Advisory Consulting.Strong communication and presentation skills, with the ability to influence executives and senior stakeholders.Ability to translate technical concepts into business outcomes and communicate complex ideas clearly.Experience leading cross-functional teams to resolve customer challenges.Customer-first mindset with strong problem-solving skills.Ability to manage multiple priorities and perform effectively under pressure.Preferred Skills Experience with Anaplan or similar platforms.Familiarity with change management and digital transformation in enterprise environments.Fluency in Arabic.Willingness to travel within the UAE to support customer success.Subject matter expertise in planning and modeling, especially in Supply Chain, Finance, or Sales (a plus).Our Commitment to Diversity, Equity, Inclusion, and Belonging We foster a workplace that values diversity, equity, inclusion, and belonging. All individuals are respected and valued, regardless of gender identity, sexual orientation, religion, ethnicity, age, neurodiversity, disability, citizenship, or other aspects of their identity. We hire based on merit and encourage authentic self-expression.We provide reasonable accommodations for individuals with disabilities during the application and employment process. Please contact us to request accommodations.Fraud Recruitment Disclaimer Beware of fraudulent job offers circulating online. Official communications will come from @anaplan.com email addresses. If in doubt about the authenticity of any communication, contact us at people@anaplan.com before proceeding. #J-18808-Ljbffr