D365 Retail & Commerce Support Consultant

D365 Retail & Commerce Support Consultant Join to apply for the D365 Retail & Commerce Support Consultant role at Illumina Technology Solutions.About Illumina Technology Solutions, LLCAt Illumina Technology Solutions, we are experiencing rapid growth across the USA, Canada, India, and Pakistan and are proud to be a Microsoft Gold Partner. We are committed to providing technology solutions that help organizations thrive in a fast-changing digital landscape. Our vision is to become a leader in digital transformation for our clients, leveraging the power of the Microsoft digital ecosystem to drive innovation and growth. Visit us at www.illuminatechnology.com.About The Role We are looking for a dedicated D365 Retail & Commerce Support Consultant to join our team in the UAE. The ideal candidate will provide functional support for Dynamics 365 Commerce (Retail) environments, including POS and omnichannel systems, while working PST hours. This role focuses on issue resolution, system stability, and user support to ensure uninterrupted retail operations.Job Details Type: Full-time Location: UAE – Remote (candidate should be in UAE or eligible to work in UAE)Working Hours: PST (Pacific Standard Time)Responsibilities Provide support for D365 Commerce modules including Retail POS, back office, and e Commerce.Troubleshoot transaction, pricing, promotions, loyalty, and store operation issues.Collaborate with teams to resolve system issues across Retail, Inventory, and Order Management.Handle incident and service request tickets according to SLA guidelines.Work with business users and technical teams to investigate and resolve root causes.Support integrations with payment gateways, inventory systems, and third-party applications.Monitor system performance and availability.Document resolutions, perform root cause analysis, and update knowledge base.Manage user access, security, and compliance tracking.Participate in UAT and regression testing for updates and deployments.Provide PST-hour support in collaboration with global teams.Qualifications At least 5+ years in D365 Retail/Commerce support or consulting.Knowledge of POS, inventory workflows, promotions, and loyalty programs.Hands-on experience with Retail Server, CSU, and SDK components.Experience handling L2/L3 support tickets and escalations.Proficiency in troubleshooting D365 Commerce and impact analysis.Experience with support tools like Azure Dev Ops, LCS, or Service Now is preferred.Understanding of order processing, fulfillment, and omnichannel retail operations.Strong documentation and remote communication skills.Availability to work PST hours from UAE.Microsoft certification in D365 Commerce or similar is a plus.Experience in retail, consumer goods, fashion, or related industries is preferred.We are an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.Additional Details Seniority level: Mid-Senior level Employment type: Full-time Job function: Other Industries: IT Services and IT Consulting #J-18808-Ljbffr