Lead Interface Engineer

We are seeking an experienced E-Commerce Manager to oversee the development, execution, and optimization of our online sales and presence. The ideal candidate will be responsible for managing all aspects of our e-commerce operations including web design, market research, analytics, marketing strategy, and customer service.Key Responsibilities: E-commerce Strategy Development: Lead the creation and execution of strategic e-commerce initiatives that align with the company’s overall objectives, driving profitable growth.Website Management and Optimization: Take full ownership of the website’s operational capabilities, including aesthetics, functionality, and content, ensuring a seamless, engaging, and efficient user experience.Data-Driven Performance Analysis: Utilize advanced analytics to analyze each point in the growth marketing funnel, test and implement winning strategies to acquire and convert new e Commerce and subscription customers.Third-Party Integrations: Leverage analytics tools to monitor key performance indicators (KPIs) such as click-through rates, bounce rates, and customer retention rates, and use this data to make informed decisions that optimize website performance and refine marketing and site strategies.Operations: Manage day-to-day operations and develop, maintain operational procedures for the e-commerce activities, including order management, customer service, and fulfillment, ensuring alignment with business operations.Product Management: Oversee the online product catalogue, ensuring it is reflective of the brand, aligned with market demand, and effectively promoted to maximize sales potential.Promotions & Pricing: Manage product promotions and pricing strategies to align with inventory and sales objectives, including the introduction of new products and the phasing out of underperformers.Customer Experience and Service Management: Handle customer service escalations, providing solutions for complex customer service issues that arise from online transactions.Technical and Security Oversight: Ensure that the e-commerce platform is robust, secure, and compliant with all relevant regulations, safeguarding customer information and company data.Vendor and Partner Management: Manage relationships with external vendors and technology partners to ensure they meet the needs of the business, negotiating contracts that favor the company’s interests.Innovation and Market Adaptation: Stay abreast of emerging e-commerce trends and technologies, adapting and innovating the company’s approach to maintain a competitive edge in the market.We request that candidates send their CV as a Microsoft Word document where possible. #J-18808-Ljbffr