Patient Happiness Executive

RESPONSIBILITIESGreet patients/clients, secure nature of visits and direct to appropriate individual/department, provide routine information about the hospital when necessary.Handle phone inquiries from patients and others; screen calls to ascertain nature and urgency of inquiry; refer callers as appropriate and/or schedule appointments.Register new patients and update existing files by collecting patient details. Also, respond as appropriate to inquiries from patients regarding treatment, benefits, and billings; coordinate the resolution of related problems.Provide information about medical insurance coverage to patients and check the same diligently before sending the patient to the doctor.Prepare different insurance claim forms to go with the files and arrange them in the respective doctor’s room.Cater to the needs of all incoming patients (with or without appointments).Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctors' rotas, and procedures for booking appointments.Perform duties of handling patients, telephone calls, cash, and back office work as specified in the duty roster.Ensure operations are carried out uniformly according to the hospital policies and procedures.Contribute to team effort by accomplishing related results as needed and maintain a safe and clean reception area by complying with procedures, rules, and regulations.Provide education to patients requiring investigation procedures by explaining the process to be followed for particular tests prescribed by the doctor and handing over available education materials.Participate in the hospital training programs.Handle complaints in a structured, timely, and professional manner which is fair, courteous, and respectful of privacy to identify problems and continuously improve the department's services.Maintain strict compliance with the confidentiality agreement and agree not to inappropriately access, disclose, copy, remove, use, or give to any person or organization information related to the hospital which the hospital designates in writing as confidential or which a reasonable person would consider confidential, except in accordance with hospital duties, with specific prior written authorization.Other duties assigned by the Head of Department but limited to the capacity of the employee and his/her designation as per business needs.QUALIFICATIONSEducation requires graduation from an accredited University in any discipline. #J-18808-Ljbffr