CX & AI Architect

We're seeking a highly skilled and passionate CX & AI Architect to join our CTO office. Reporting directly to the CTO, you will play a pivotal role in shaping the future of our AI-driven customer experience solutions. This role involves designing and developing CX & AI architecture blueprints that align with strategic goals and industry best practices, engaging with customers to understand their needs, ensuring solution governance, and providing thought leadership in the CX and AI technology space.At Te Knowledge, your work makes an impact from day one. We partner with organizations to deliver AI-First Expert Technology Services that drive meaningful impact in AI, Customer Experience, and Cybersecurity. We turn complexity into clarity and potential into progress—in a place where people lead and tech empowers.You’ll be part of a diverse and inclusive team where trust, teamwork, and shared success fuel everything we do. We push boundaries, using advanced technologies to solve complex challenges for clients around the world.Here, your work drives real change, and your ideas help shape the future of technology. We invest in you with top-tier training, mentorship, and career development—ensuring you stay ahead in an ever-evolving world.Responsibilities Lead the design and development of CX & AI architecture blueprints, ensuring they align with business objectives, industry standards, and best practices.Act as a technical expert during customer sales engagements, presenting CX & AI capabilities and tailoring solutions to meet specific client requirements.Provide technical oversight and governance for CX & AI projects, ensuring adherence to architectural standards, network and security considerations, and performance benchmarks. Identify solution risks and propose mitigation strategies.Stay updated on the latest trends and advancements in CX and AI technologies, contributing to thought leadership through white papers, blog posts, conference presentations, and internal knowledge sharing.Collaborate with cross-functional teams, including Sales, Pre-Sales, Professional Services, and Marketing, to ensure the successful delivery of CX & AI solutions.Leverage an AI-first approach to transform customer experience (CX) with innovative and scalable solutions. Utilize advanced AI technologies to enhance customer interactions, streamline processes, and unlock actionable insights.Contribute to the development of Digital Skilling Programs related to CX & AI, ensuring the team remains at the forefront of industry knowledge and capabilities.Qualifications Bachelor’s or Master’s degree in Computer Science, Software Engineering, or a related field.10+ years of experience in IT architecture, with a focus on CX and AI solutions.Strong understanding of CX principles, methodologies, and technologies (e.g., AI, Virtual Assistant, CCaa S, CRM, customer analytics, journey mapping, WFO, Social).Expertise in AI technologies, including machine learning, natural language processing, and computer vision.Experience with cloud platforms (e.g., Microsoft Azure, AWS, GCP) and related AI services.Excellent communication, presentation, and interpersonal skills.Proven ability to influence and lead technical discussions.Strong problem-solving and analytical skills.Experience designing secure, scalable, and reliable AI-driven CX solutions.Familiarity with Microsoft Copilot and Microsoft product suites.Preferred Certifications: Certifications in relevant technologies (e.g., CX Certifications, AWS Certified Solutions Architect, Microsoft Certified Azure Solutions Architect Expert).TOGAF Certified.Experience with CX platforms (e.g., Genesys Cloud CX, NICE, MS DCC, Co-Pilot, Cognigy, Kore.ai, Yellow.ai).Published research, presentations, or thought leadership on CX and AI topics Company Industry IT - Software Services Department / Functional Area IT Software Keywords CX & AI Architect Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com #J-18808-Ljbffr