IT Executive

We are looking to hire an experienced IT Executive, preferably female, who will be responsible for providing support to the end-user on hardware, software, and network-related problems.Responsibilities: Assist all employees with any computer or IT related issues Create, add and modify user accounts and services across our various cloud platforms Understanding of virtual desktop environment and remote desktop technology Configure, deploy, and relocate desktops, laptops, printers, and any other related devices Identify, report, and respond to potential cyber security threats Setting up advanced network firewalls and switches Identify, troubleshoot, resolve, and document end-user system issues requests Ensure all requests are resolved promptly and with high-quality results Ability to organize, prioritize, and meet established deadlines Provide technical documentation for configurations and procedures Regularly perform cabling and equipment installation and software installation especially related to Graphic Designing Open and follow up with tech support from vendors such as internet providers, cloud solutions, consultants, etc.Research, design and deploy new solutions required by end-users Required skills and experience: Excellent communication and personal skills especially in bi-lingual English/Arabic (speak, read and write) preferred Minimum 5 years of relevant experience in a help desk/IT support role Certifications such as A+ / Network + / Microsoft are preferred Experience in the set-up, configuration, and use of computer hardware, software, and networks Ability to communicate technical issues to technical and non-technical employees Proficient in troubleshooting and supporting Windows servers, VMWare, Hyper V, Windows 10/11, and Office 365Quick analytic response to resolve issues in any situation Self-motivated and willing to learn, as well as always find the solution Able to work in a fast pace environment Advanced level knowledge in the use of all office software (Word, Excel, Outlook, etc.)Basic understanding of Cloud Solutions & Cloud Computing Knowledge of wireless networks, set up maintenance and troubleshooting Knowledge of video conference systems, cell phones, smartphones, i OS, i Pad OS, and other common hardware devices and software Experience providing remote support via phone and remote-control applications desired Experience supporting and configuring i Pads/i Phones/smartphones in an enterprise environment preferred Experience in telecom, structured cabling, panels, switches, cameras, APs, etc.The ability to work under pressure in a high-pressure environment with numerous tasks handled simultaneously #J-18808-Ljbffr