Debt Resolution Specialist

Join to apply for the Debt Resolution Specialist role at Clear Grid.The Debt Resolution Specialist is responsible for managing the recovery of overdue accounts using a proactive and customer-centric approach. This role requires expertise in debt collection, a strong understanding of recovery strategies, and a focus on maintaining positive customer relations while ensuring compliance with relevant regulations and company policies.Key Responsibilities: Debt Collection: Manage and handle debt recovery efforts for overdue accounts, develop tailored strategies, and negotiate settlements or payment plans.Customer Relationship Management: Maintain professional relationships, address complex accounts, and resolve disputes positively.Compliance and Regulation: Ensure adherence to debt collection laws and stay informed on industry changes.Performance Monitoring and Reporting: Track metrics, prepare reports, and adjust strategies to meet recovery goals.Operational Efficiency: Streamline processes and utilize software tools for tracking and record-keeping.Collaboration and Stakeholder Management: Coordinate with internal teams and external agencies to facilitate collections.Qualifications: At least 2 years of experience in debt resolution, specifically in UAE-based agencies.Knowledge of debt collection laws and best practices.Strong communication and negotiation skills.Proficiency in debt collection software.Excellent organizational skills and ability to handle high-pressure situations.Preferred Qualifications: Certification in debt collection or related fields.Fluency in Arabic, English, Urdu, or Hindi.Additional Details: Seniority level: Entry level Employment type: Full-time Job function: Other #J-18808-Ljbffr