Field Service Technician

The Service Technician diagnoses, troubleshoots, resolves, and repairs issues in a timely and cost-effective manner while promoting and maintaining a high level of customer satisfaction with our products and services. The service technician works with clients to maintain a comprehensive and timely solution.SECTION II: KEY DUTIES & RESPONSIBILITIESManage all on-site repair, maintenance, and testing tasks to ensure proper documentation of all related processes.Diagnose errors and technical problems and determine proper solutions to produce timely and detailed service reports.Satisfy customer needs by making appropriate recommendations and briefings about usage and preventative maintenance.Call the customer for the visiting appointment time.Attend the customer service calls, diagnose & repair as per the symptoms cure guidelines.Provide basic maintenance care & tips to lengthen the life of customer appliances.Prepare reports in the worksheet and obtain signatures from customers, accomplishment report to be submitted to the Technical supervisor.Prepare cash collection remittance sheet and submit the cash to the supervisor.Assist with delivery & installation, project, and workshop repair when needed.Maintain tools & vehicles issued by the company.Collect and deliver appliances from dealers, showrooms, or customers (if any).Coordinate with the supervisor for any issues arising while on duty to avoid delays in attending service calls.Attend any other tasks given by the supervisor from time to time.Participate in product training provided by the company to enhance knowledge.Comply with MHAO and RTA safety laws while driving the vehicle.Collect service charges/fees from customers and daily handover the collection amount to the technical/service supervisor.SECTION III: KNOWLEDGE, SKILLS, COMPETENCIESEducational Qualification: Completed high school with Technical Diploma.Additional Qualification: Certificate in Electronic Repair.Years of Experience: 5 years’ experience in house appliances repair and installation.High-level ability to test, troubleshoot, service, and repair home appliances. Ability to adapt to dynamic work schedules and flexible shifts. Excellent customer service, communication, and self-management skills. Must have a UAE driver’s license.Skills: Communication, Troubleshooting and Problem Solving, Technical Knowledge, Customer Focus, Results Driven. #J-18808-Ljbffr