Customer Support Representative

· Listen attentively to customer inquiries and complaints, empathize with their concerns, and take appropriate action to resolve issues in a timely and professional manner.· Handle customer issues and service requests across various channels (phone, email,chat, social media), ensuring a positive customer experience.· Maintain a courteous and friendly tone during all customer interactions, even in high-pressure or challenging situations.· Accurately record and update customer interactions, including details of inquiries,actions taken, and resolution outcomes in the CRM system.· Collaborate cross-functionally with internal teams such as sales, logistics, technicalsupport, and product development to ensure seamless issue resolution.· Track and follow up on customer concerns to ensure full resolution and satisfaction, maintaining a customer-first approach.· Promote customer loyalty and retention by delivering a personalized and solution-oriented service experience.· Stay updated on product features, changes, and service offerings to provide accurate and informed support.· Escalate unresolved or complex cases to senior team members or management, as appropriate.· Meet or exceed customer service KPIs and performance targets, contributing to the team’s overall success.Desired Candidate Profile Skills Requirements: · Proven experience in customer service, preferably within trading, distribution, industrial goods, hardware, or electronics sectors.· Familiarity with e Commerce platforms (e.g., Amazon, Noon) and online order management systems.· Proficient in using CRM software (e.g., Salesforce, Zoho, Hub Spot) and ERP systems (e.g., SAP, Oracle, Net Suite).· Candidate should be proficient in speaking and English Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com Harshad Trading Co. LLCWe are Traders of Jewellery Manufacturing Equipment in the UAE. #J-18808-Ljbffr