Customer Support Specialist

Get AI-powered advice on this job and more exclusive features.Job Title: Customer Service Representative (Forex/CFDs)Location: Dubai, UAECompany: OEXN – Regulated Forex & CFDs Broker Job Description: OEXN, a leading regulated broker specializing in Forex and CFDs, is seeking a dedicated and proactive Customer Service Representative to join our team in Dubai. As a Customer Service Representative, you will be responsible for assisting our clients, including traders and Introducing Brokers, with their account-related inquiries and providing outstanding support.Key Responsibilities: Assist clients with account opening, KYC (Know Your Customer) processes, and general account-related queries.Provide prompt and professional support to existing clients via phone, email, or live chat.Resolve client issues efficiently and ensure a high level of satisfaction.Work closely with other teams to ensure smooth client onboarding and issue resolution.Monitor and follow up on client requests and ensure timely responses.Maintain up-to-date knowledge of OEXN’s products, services, and regulations.Requirements: Fluency in Arabic or Hindi Prior experience in customer service, preferably in the financial or trading industry.Strong communication skills and the ability to manage client relationships.Problem-solving skills and the ability to work in a fast-paced environment.Previous experience with KYC processes is a plus.Native Arabic Speakers, Indian or Pakistani applicants are preferred.Seniority level Entry level Employment type Full-time #J-18808-Ljbffr