WFM Manager

Bachelors in Computer Application, Bachelor of Science, Bachelor of Business Administration, Bachelor of Arts(Maths)Nationality Any Nationality Any Vacancy1 Vacancy Job Description Emirates NBD is a market leader across the MENAT (Middle East, North Africa and Türkiye) region with a presence in 13 countries, serving over 20 million customers. The Emirates NBD Group has a total of 853 branches and 4,213 ATMs / SDMs. Emirates NBD is the leading financial services brand in the UAE with a Brand value of USD 3.89 billion. At the bank, we serve our customers and help them realize their financial objectives through a range of banking products and services including retail banking, corporate & institutional banking, Islamic banking, investment banking, private banking, asset management, global markets and treasury, and brokerage operations.We are a key participant in the global digital banking industry, with 97% of all financial transactions and requests conducted outside of our branches. We also operate Liv,the lifestyle digital bank by Emirates NBD. With close to half a million users, it continues to be the fastest-growing digital bank in the region.What You Will Be Doing Plan and execute appropriate staffing allocation and availability of staff to achieve service level objectives.Identify, amend, and revise processes facilitating a culture of continuous improvement with a long-term focus.Build and maintain strong relationships with key stakeholders from all sites to ensure shared objectives are met.Generate ideas for process and service improvement planning.Monitor workforce management system and enhance reporting capabilities to deliver analysis on adherence/compliance to schedules.Collaborate effectively to ensure team goals are achieved by providing input into decision making and problem solving.Actively contribute to creating a culture of service excellence.Desired Candidate Profile What We Are Looking For Graduate in Math, Science, Computer Science, Engineering, Business, Finance etc.Min. 10 years of experience in WFMExposure to Banking domain Good knowledge of WFM tools (Genesys, Nice or Verint)Effective collaboration with the team and stakeholder Basic Certification in Lean, Business Analytics Basic Certification from COPC/ SWPP related to Workforce Management What We Offer You Competitive salary package.Strong emphasis on work-life balance and employee wellbeing.Access to world-class Learning & Development platforms for career growth.Generous annual leave and comprehensive Private Healthcare coverage.Preferential banking facilities for employees.Employment Type Full Time Company Industry Banking Broking Department / Functional Area HRHuman Relations Industrial Relations Keywords WFM Manager WFM Specialist Manager Compliance Management Resource Planning Manager Staffing Allocation Workforce Management Workforce Planning Disclaimer: Naukrigulf.com is only a platform to bring jobseekers & employers together. Applicants are advised to research the bonafides of the prospective employer independently. We do NOT endorse any requests for money payments and strictly advice against sharing personal or bank related information. We also recommend you visit Security Advice for more information. If you suspect any fraud or malpractice, email us at abuse@naukrigulf.com Emirates NBD Bank (PJSC)Emirates NBD Bank PJSC is Dubai's government-owned bank and is one of the largest banking groups in the Middle East in terms of assets. #J-18808-Ljbffr