Assistant Store Manager

· Ensure regular training of store staff on all aspects of customer service, product knowledge, and selling skills. · Implement a high standard of customer focus within the store. · Regularly assess customer service standards within the store. · Create a seamless customer service orientation among store employees by ensuring timely and efficient customer service. · Ensure customer needs are met and complaints/queries are resolved in a timely manner. · Take feedback/suggestions from customers and forward them to the required stakeholder. Sales and Commercial Profit · Achieve the revenue targets for the store. · Achieve target productivity metrics (store productivity, staff productivity, sales captured by store staff, etc.) for the store. · Actively seek ways to achieve or exceed sales targets, e.g., through regular connect with CP business manager and floor staff. · Monitor and control expenses (overtime, inventory movement, shrinkage and damages, in-store consumables) through efficient store operations. · Interpret and act on sales reports generated through retail operations/finance and focus on improving under-performing brand/subclass/department. · Monitor sales performance over budget, last year/last week on a daily and weekly basis to give feedback to line manager and communicate with team members. #J-18808-Ljbffr