L1 Support and Service Delivery Expert

Technical Support Specialist Position We are seeking a highly skilled Technical Support Specialist to join our team in Abu Dhabi, UAE. This is an exciting opportunity for someone who wants to develop their technical skills and contribute to the success of our organization.Job Summary The successful candidate will be responsible for providing Level 1 technical support to end-users, resolving incidents and service requests via ITSM system, following ITIL v3 standards. They will also troubleshoot and resolve hardware issues, configure and troubleshoot email accounts, and install and troubleshoot business applications on end-user devices.Key Responsibilities Provide Level 1 technical support to end-users, resolving incidents and service requests via ITSM system, following ITIL v3 standards.Troubleshoot and resolve hardware issues in laptops and desktops, upgrade memory and hard disks, especially for business models from HP, Dell, and Lenovo.Set up and troubleshoot local and multifunction network printers, including Ricoh, HP, Xerox, Kyocera, and Samsung.Troubleshoot software application issues on user computers, including Windows 7/8/10, Office 2013/2016, Outlook 2013/2016, Adobe, and Trend Micro Worry Free Business Security.Configure and troubleshoot email accounts and email archiving via Symantec Enterprise Vault.Install and troubleshoot PKI certificates on employee email accounts.Install, configure, and troubleshoot business applications on end-user devices, including workstations and smartphones, and provide user training.Configure anti-virus software (primarily Trend Micro) on end-user workstations and clean infected devices.Prepare, install, and configure standard Windows images on end-user workstations.Deploy Windows service packs, patches, and updates.Install, configure, and troubleshoot Cisco IP phones of various models.Set up network configurations on end-user workstations.Troubleshoot LAN/WAN connectivity issues.Extend network cables from wall sockets to workstations.This is a great opportunity for someone who is passionate about technology and wants to make a difference in our organization.