Front Desk Officer

Job Description PRIMARY RESPONSIBILITIES: Assist in maximizing room sales and revenue.Prepare guest name lists and coordinate arrivals and departures.Greet and address guests by name during check-in and check-out.Assist guests with registration, transportation, luggage, and payments.Escort guests to their rooms and inform Guest Service Attendants of room numbers.Show room features and facilities to guests.Follow up on guest requests and inquiries, and recommend hotel outlets and entertainment.Brief next shift personnel and provide information and directions according to hotel standards.Operate the Business Center and handle mails, messages, and documents.Maintain familiarity with cashier policies, foreign exchange, and control of guest room keys.Follow hotel policies, inform management of guest feedback, and be familiar with emergency procedures.Perform additional duties as assigned by supervisors.Administrative Responsibilities: Ensure tasks are completed effectively and on time.Conduct briefings, recommend corrective actions, and manage staffing needs.Communicate effectively within and across departments.Prepare business volume and revenue reports, and manage personnel actions.Identify and resolve problems professionally.Technical Responsibilities: Understand all departmental roles and policies.Recognize quality standards and supervise staff to maximize revenue and minimize costs.Maintain grooming standards, conserve resources, and manage waste.Manage inventory and requisition of supplies.Commercial Responsibilities: Communicate effectively with guests, partners, and staff.Promote the hotel's image and participate in community activities.Human Resources Responsibilities: Coach, evaluate, train, and motivate staff.Develop personal skills to improve supervisory and managerial capabilities.Relationships: Report to Unit Manager and supervise subordinates.Coordinate with all relevant personnel to accomplish activities.Others: Engage in continuous learning through personal development plans.Perform other duties as assigned.Accountabilities: Represent the Dusit brand, uphold values, and deliver exceptional guest experiences.Company Culture: Embrace and communicate the company's vision, mission, and values, leading by example.Confidentiality: Maintain confidentiality of all data and adhere to policies regarding information security.Job Requirements: Bachelor's degree in Hotel Management or relevant field.Fresh graduates are welcome; 1+ years of reception or guest service experience is a plus.Good English communication skills, both written and spoken.Pleasant personality with strong interpersonal skills.#J-18808-Ljbffr