Front Desk Host

Job Description We are seeking a highly skilled Front Desk Host to join our team. The ideal candidate will be responsible for providing exceptional customer service, ensuring seamless guest experiences, and maintaining the highest standards of hospitality.Main Responsibilities: Fully conversant with all hotel activities and facilities, including room assignments, check-in/check-out procedures, and luggage handling.Provide courteous and professional service at all times, greeting guests warmly and addressing their needs promptly and efficiently.Be well-groomed at all times, adhering to the hotel's dress code and presentation standards.Strive to please all guests and continuously provide in-house facilities, promoting sales within the hotel.Be able to communicate effectively with guests, responding to inquiries and resolving issues in a timely manner.Greet guests and visitors warmly, using a smile to create a positive atmosphere.Coordinate with reception to execute arrivals and departures efficiently, ensuring smooth transitions.Meet and welcome all arriving guests at the entrance of the hotel, escorting/directing them to reception for check-in.Unload cars and cabs for all arriving guests, ensuring prompt and efficient service.Transport guest's luggage to rooms in an efficient manner, ensuring no damage is caused to the luggage, furniture, fixtures, or walls.Collect luggage at guest room for departing guests in a timely manner and bring the luggage to lobby for check-out.Handle guest luggage in case of a room move, ensuring seamless service.Promptly deliver messages within the hotel, maintaining confidentiality and discretion.Load cars and taxis for departing guests, ensuring a polite and courteous farewell.Maintain an accurate record of check-in and check-out rooms, adhering to the hotel's policies and procedures.Adhere to the hotel's policy on the storage of guest luggage, ensuring security and accountability.Deliver morning newspapers to the rooms, adding a touch of personal service.Maintain accurate control and records of all luggage left in care, entering information on work sheets and log books.Ensure that all function boards are kept up-to-date, promoting transparency and organization.Always represent the hotel in a positive manner, being polite, friendly, and professional while on duty.Have a full knowledge of other hotels and resorts, promoting cross-selling opportunities.Ensure all trolleys are clean at all times, maintaining high standards of hygiene.Ensure hotel lobby is kept clean and tidy, creating a welcoming atmosphere.Provide relief for doorman on request, demonstrating teamwork and flexibility.Carries out front office requests for room changes, delivery of forms/reports, or any other documents to different sections of the hotel.Coordinate with security to help protect hotel property and advise of any undesirables.Required Skills and Qualifications We are looking for a highly motivated and organized individual who possesses excellent communication and interpersonal skills. The ideal candidate will have: At least High Vocational diploma in any discipline.Minimum of 1 year in Front Office or Bell Service experience in a similar capacity.Ability to communicate Basic English.Possess professional disposition with good communication and interpersonal skills.Physically strong, able to stand for long periods and lift luggage during duty.Benefits We offer a competitive salary package and opportunities for career growth and development. Our employees enjoy: A dynamic and supportive work environment.Ongoing training and development programs.A comprehensive benefits package.Others We are committed to diversity and inclusion in the workplace. We welcome applications from candidates who share our values and are passionate about delivering exceptional customer service.Please submit your application, including your resume and cover letter, to (insert contact information). We look forward to hearing from you!