Housekeeping Customer Service Representative

The role of Housekeeping Order Taker is a key position within the hotel's operational team.This dynamic professional will be responsible for handling all communication in and out of the Housekeeping Office, ensuring a smooth running of the department.The ideal candidate will possess excellent customer service skills, be able to work well under pressure, and have good interpersonal abilities.Key responsibilities will include maintaining accurate records, updating files, and handling lost and found items.A strong command of written and verbal English communication skills is essential, as well as previous experience in a similar role.Computer literacy and experience with Opera are also desirable.Job Description We are seeking a motivated and organized individual to join our Housekeeping team as an Order Taker.Maintain accurate records and update files as required.Handle lost and found items, including receiving, recording, storage, claiming, and clearing.Ensure prompt answering of phone calls, following proper telephone etiquette.Record all incoming calls and disseminate messages accordingly.A friendly and courteous demeanor, combined with a strong ability to work in a fast-paced environment, is essential for this role.Required Skills and Qualifications A diploma or vocational training within the hospitality industry is preferred, along with previous experience in a similar role.Excellent written and verbal communication skills, as well as good interpersonal abilities, are essential.Computer literacy and experience with Opera are also desirable.Benefits This role offers a unique opportunity to work in a dynamic and multicultural environment, providing excellent opportunities for career growth and development.The successful candidate will be part of a dedicated team, working together to deliver exceptional customer service and contribute to the success of the hotel.The role involves working in a fast-paced environment, handling multiple tasks simultaneously, and maintaining accurate records.