Customer Relationship Manager

Customer Relationship Management Expert We are seeking a highly skilled Customer Relationship Management (CRM) expert to join our team. As a key member of our organization, you will be responsible for developing and executing customer engagement campaigns that drive business growth.The ideal candidate will have extensive experience in CRM, lifecycle marketing, or digital marketing, preferably within the banking or financial services sector. Strong knowledge of customer segmentation, journey mapping, and campaign execution is essential.You will work closely with data teams to define customer segments and behavioural triggers for targeted campaigns. Additionally, you will monitor, analyze, and report on campaign performance, customer engagement, and conversion rates, using insights to drive improvements.A strong understanding of omni-channel marketing, including email, SMS, push, in-app, and web personalization, is necessary. You should also be able to manage multiple campaigns simultaneously while meeting deadlines.We offer a dynamic and innovative work environment, where you will collaborate with UX and creative teams to develop compelling CRM content and messaging. If you are a strategic thinker with excellent communication and stakeholder management skills, we encourage you to apply.Key Responsibilities: Develop and execute customer engagement campaigns Work closely with data teams to define customer segments and behavioural triggers Monitor, analyze, and report on campaign performance Manage multiple campaigns simultaneously Requirements: 5+ years of experience in CRM, lifecycle marketing, or digital marketing Strong knowledge of customer segmentation, journey mapping, and campaign execution Experience in omni-channel marketing Excellent communication and stakeholder management skills