IT Business Analyst for CRM specializing in Automotive Industry

IT Business Analyst for CRM specializing in Automotive Industry Join to apply for the IT Business Analyst for CRM specializing in Automotive Industry role at Dicetek LLC.Get AI-powered advice on this job and more exclusive features.Role Overview IT Business Analyst for Customer Relationship Management specializing in the Automotive Industry: Support the implementation of CRM solutions tailored to optimize automotive sales and after-sales processes, resulting in streamlined operations.Thorough knowledge of CRM capabilities such as: Lead and Opportunity Management360-Degree Customer Information Case Management Customer Surveys Integration with Dynamics 365 for full sales and after-sales processes Integration with Social Media platforms to capture leads Integration with Contact Centre Solutions (Genesys CX2)Leverage strong project management skills to oversee end-to-end project lifecycles, from requirements gathering to implementation, delivering solutions on time and within budget.Lead cross-functional teams in executing digital initiatives to enhance customer engagement and boost sales within the automotive sector.Play a pivotal role in conceptualizing and executing IT infrastructure projects, ensuring seamless integration with business objectives.Conduct comprehensive business elicitation sessions to identify key requirements and develop IT solutions addressing critical needs.Collaborate with stakeholders at various levels, including senior management, department heads, and external vendors, to align IT initiatives with business strategies.Manage complex stakeholder dynamics within a group company environment, balancing priorities to achieve project success.Facilitate daily meetings to ensure clear communication and address roadblocks in real-time.Organize weekly updates to provide an overview of project status, milestones, and upcoming tasks for informed decision-making and proactive risk management.Prepare presentations for steering committees by synthesizing complex information into concise reports.Present progress updates during portfolio sessions led by the Project Management Office (PMO), ensuring transparency and accountability.Maintain and update the project portfolio repository with accurate project data for stakeholder access.Additional Details Seniority level: Not Applicable Employment type: Contract Job function: Information Technology Industries: IT Services and IT Consulting Referrals increase your chances of interviewing at Dicetek LLC by 2x.Set Job Alerts Sign in to receive notifications for roles like "Information Technology Business Analyst".#J-18808-Ljbffr