ICT Technical Support Specialist

We are seeking a highly skilled and experienced ICT Support Team Lead to join our team. This is a critical role that requires strong technical expertise, leadership abilities, and excellent communication skills.Job Description This position involves providing first line support via the service desk or onsite at business unit level to resolve ICT technical problems for users. The successful candidate will be responsible for identifying and classifying requests through diagnostic techniques and pertinent questions, determining the best solution based on the issue and details provided by customers, and directing unresolved issues to the next level of support personnel.Key Responsibilities Identify and classify requests through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Direct unresolved issues to the next level of support personnel Maintain service records and their resolution in the IT Service Management tool Lead complicated technical issue resolution and participate and contribute towards small projects Required Skills and Qualifications First line hardware and software technical problem solving skills ITIL Service Management based skillset for Incident, Change, Problem and Request management Customer relationship management Verbal and written communication skills in English IT service management tool Benefits This role offers a challenging and rewarding career opportunity for a motivated and experienced professional. As an ICT Support Team Lead, you will have the opportunity to work with a talented team of professionals, develop your technical and leadership skills, and make a real impact on the organization.We offer a competitive salary package, including a base salary, bonuses, and benefits. We also provide opportunities for professional development and growth, as well as a collaborative and dynamic work environment.Others The ideal candidate will have a Bachelor Degree in Computer Science or ICT equivalent degree from an accredited institution, certification in ITIL v3 Foundations, and at least 3 years' experience in an ICT support service environment. They will be a self-motivated and proactive individual with excellent communication and interpersonal skills.We are an equal opportunities employer and welcome applications from all qualified candidates. If you are a motivated and experienced ICT Support Team Lead looking for a new challenge, please submit your application.