Corporate Customer Service Manager

Corporate Customer Service Manager (UAE National)The Customer Service Relationship Manager will be responsible for answering and resolving CIBG / Wholesale Banking customer queries, enquiries, and complaints related to both Trade & Cash by coordinating effectively with relevant supporting units. This role aims to free up Relationship Managers'/Assistant Relationship Managers' time on customer service issues, enabling them to generate additional business within CIBG Large Corporates.Key Results Area: Maintain service levels through timely and appropriate responses to customer queries.Collaborate with Product Sales, Relationship Managers (RM/ARM), Operations, and other stakeholders to identify process improvement opportunities.Provide proactive, reliable, and excellent service by understanding and exceeding client expectations.Build strong relationships with clients at transactional and operational levels.Identify opportunities to promote MB products and services and refer clients accordingly.Contribute feedback to improve the Knowledgebase.Knowledge, Skills, and Experience: University graduate with at least 8 years of relevant experience.Experience supporting large corporate customers, preferably top-tier clients in corporate banking.Basic knowledge of Liquidity solutions (Pooling / Cash Concentration) is a plus.Proficient in computer applications, including CRM systems.Intermediate product knowledge in Cash and Trade services.Excellent command of spoken and written English; Arabic is advantageous.Effective listening, interpersonal, communication skills, and a team-oriented mindset.Strong analytical and problem-solving skills.Service-oriented with good organizational skills.Positive attitude, willingness to learn, and ownership mindset.Customer service experience is an advantage.Proactive in process improvement.Ability to work under pressure, multi-task, and adapt to change.Energetic, results-driven, and quick learner.Seniority Level Mid-Senior level Employment Type Full-time Job Function Customer Service and Finance Industries Banking This job posting is active and not expired.#J-18808-Ljbffr