Immigration Solutions Manager

About the Role We are seeking an experienced Private Client Manager to join our team. As a key member of our Private Client Team, you will be responsible for delivering exceptional client service and managing relationships with high net worth individuals.Key Responsibilities: Determine team capacity, manage workflow, report to senior management and manage under-performance Generate leads and drive revenue generation from high net worth individuals seeking residency and citizenship by investment support Research and implement initiatives aimed at enhancing Fragomen's residency and citizenship by investment offering across the MEA region Support with the delivery of immigration services to high net worth individuals, including managing relationships, guiding / mentoring junior team members, and liaising with third party stakeholders Provide billing estimates, assist with credit control, lead training sessions and calls with clients Identify service improvements, agree fee schedules, provide technical expertise and escalation points Manage on-boarding new clients, networking/profile raising, speaking at events; draft articles and make contributions to technical training and precedents Specialize in residency and citizenship by investment programs for high net-worth individuals Requirements: Adhere to firm policies, protocols and SRA Code of Conduct Act with integrity in the best interests of each client; provide a proper standard of service; maintain the trust the public places in you and in the provision of legal services Comply with legal and regulatory obligations Deal with your regulators and ombudsmen in an open, timely and cooperative manner Encourage equality of opportunity and respect for diversity; and protect client money and assets Actively contribute to a positive team and firm culture Treat information about the firm and its clients and their businesses as confidential Keep up to date with changes in the law Benefits: Competitive Salary Health and Wellness: Private health insurance including dental and telemedicine services, a comprehensive employee assistance programme, and Headspace membership Lifestyle: Ticket allowances, financial wellbeing platform and advances against housing Time Away from Work: 22 days annual leave + public holidays, enhanced maternity leave, volunteering leave and long service leave Professional Development: Access to our e-learning platform, mentoring schemes, and training & education bursaries (where applicable)Hybrid Work Arrangements: The Firm operates a global hybrid working policy which supports flexibility What to Expect: Initial phone call to discuss skills and experience Interview process consisting of at least two stages, one of which will be conducted in-person Written assessment may be required for some roles Fragomen is Committed to: Promoting diversity, inclusion and equal opportunity for all employees and applicants Providing a comprehensive benefits package that supports well-being and professional growth About Us: Fragomen is a global immigration services provider with a passion for navigating the complexities of immigration We help individuals and businesses transcend borders, unlocking opportunities around the world