Customer Service Executive

Role – Executive – Customer Service & Documentation - Location Dubai Who we are House of Shipping provides business consultancy and advisory services for Shipping & Logistics companies. House of Shipping's commitment to their customers begins with developing an understanding of their business fundamentals.Currently we are hiring on behalf of our client, a leading global container liner company, for the position of Executive – Customer Service & Documentation based in Dubai.Designation: Executive – Customer Service & Documentation (On Site)Location: Dubai Years of exp: Only 2+ years required from Container Shipping industry only Language Preferred: Fluent English is required Work Module: Full time Reporting to: Sales Manager Job purpose: The primary role of the Executive – Customer Service (SOC) is to effectively handle the front facing end to end activities of the sale and all the relevant interactions/ correspondence with customers/ internal stakeholders relating to booking release, invoicing, status etc.Customer Relations: Booking co-ordination with the customer for booking and booking related queries.Co-ordination with customers & operation team and follow up with them until the containers is loaded & discharge at destination.Haz, Flexi, Special cargo (OOG) approval follow up with the Dg desk with all slot operators.Co-ordination with customers and Ops Team for issuing forms and for after cut-off Via permission & all terminal related queries and discrepancy.Providing information to customers relating to vessels update.Preparing Partner & DF customers Balance to load (BTL) allocation.Preparing Cargo Booking Forecast (CBF) as per partner format.Preparing rate sheet & update to pricing department for filing slot rate.Background and experience: Minimum 2 years' experience in the Container Shipping industry.Export shipping Processes and Documentation working knowledge is a must.MS Office Applications especially Excel.Dispute coordination, follow up on and closure: Timely action and escalation of complaints, potential issues related to late gate-in, trans-shipment delays, invoicing errors to concerned Stakeholders.Constant and urgent follow up with concerned internal/ external Parties to ensure timely and accurate info relayed back to Customer.Education requirements: Bachelor's Degree or qualified professional.Language requirements: Good command of spoken and written English.Competencies and skills: Pleasant, patient listening skills.Customer Orientated.Attention to detail, error free working.Work well under pressure in a fast-paced and professional environment.Flexible, willing approach to adjust to new Systems/ Processes, when applicable.Seniority level Seniority level Entry level Employment type Employment type Full-time Job function Job function Customer Service Industries Maritime Transportation, Boilers, Tanks, and Shipping Container Manufacturing, and Shipbuilding Referrals increase your chances of interviewing at House of Shipping by 2x Get notified about new Customer Service Executive jobs in Dubai, United Arab Emirates.Guest Relations Executive - F&B Service (Iliana Pool Club)- Jumeirah Marsa Al Arab Guest Relations Executive (seasonal) - F&B Service - Jumeirah Burj Al Arab Patient Relations Executive - Arabic or Tagalog Speaking - Jumeirah Village Circle, Dubai Customer Service Advisor - Dubai- Medical background ( Arabic/ English Speaker)Virtual Customer Service Executive - Emiratized Role We're unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.#J-18808-Ljbffr