Customer Support Professional

We are seeking a proactive and client-focused Customer Support Manager to join our team.Job Description The successful candidate will support clients across the DEWS scheme, handling day-to-day service needs, resolving queries, and ensuring delivery of high-quality support in line with DEWS requirements and client expectations.Act as a key support contact for clients, handling inbound queries and coordinating resolutions across internal teams.Manage and update client service records, ensuring data accuracy and timely follow-up.Support onboarding for new employers and members, including document reviews and welcome communications.Assist with the preparation and delivery of client presentations, service reports, and scheme-related updates.Provide support in resolving client and member issues, escalating where required and ensuring timely closure.Assist in identifying trends in client requests to improve service quality and operational efficiency.Ensure service delivery remains compliant with DEWS scheme rules and DIFC Employment Law.Coordinate with administrators and other stakeholders to ensure accurate contribution processing and account handling.Help maintain knowledge bases and support material for both internal and external use.Build trust and rapport with clients through consistent and professional service interactions.Required Skills and Qualifications Bachelor's degree or equivalent.Minimum 5 years' experience in a client service or support role, ideally within financial services, insurance, or employee benefits.Strong knowledge of employee benefits and a solid understanding of DIFC Employment Law and the DEWS scheme.Excellent interpersonal and communication skills.Professional client-facing experience, with a customer-first mindset.Strong organizational skills and attention to detail.Comfortable working with data, documentation, and service tools.Fluent in English; Arabic is preferred.Proficiency in Microsoft Office (Excel, Word, Power Point).Ability to manage multiple priorities and deadlines under pressure.Positive attitude and willingness to learn and grow within a dynamic environment.Benefits We take an optimistic approach by focusing on the positives and constantly asking What can go right?At Zurich, we like to think outside the box and challenge the status quo. We are an equal opportunity employer who knows that each employee is unique - that's what makes our team so great.Seniority Level Mid-Senior level Employment Type Full-time Job Function Customer Service Industries Insurance and Financial Services