Enterprise OMD Coordinator

Role Overview: We are seeking a detail-oriented and proactive Order Management Specialist with a strong background in the Telecom/ISP industry. The ideal candidate will have experience coordinating service delivery and migrations, managing customer communications, and ensuring SLA adherence across complex telecom projects.Key Responsibilities: Manage and execute customer orders related to telecom services (Voice, Data, IP, etc.) from initiation to completion.Coordinate with internal teams (engineering, provisioning, activation, NOC) and external vendors to ensure smooth order delivery.Ensure all migrations and service requests are completed within the defined SLAs and with minimal service disruption.Act as a single point of contact for the customer during the order lifecycle, providing timely updates and issue resolution.Prepare and maintain accurate documentation and reports on order status, exceptions, and escalations.Support the development and continuous improvement of order management processes and workflows.Conduct follow-ups and ensure proper closure of customer service requests and projects.Participate in customer calls and bridge meetings during service transitions or escalations.Ensure proper utilization of tools like Microsoft Share Point and MS Office for tracking, documentation, and reporting.Requirements & Qualifications: Minimum 3+ years of experience in the Telecom/ISP industry, specifically in Order Management or Service Delivery roles.Basic knowledge of telecom technologies and networking concepts (e.g., IP, WAN/LAN, broadband, MPLS).Excellent written and verbal communication skills, with a strong ability to manage client expectations and internal coordination.Strong coordination and project management skills to oversee order lifecycle and interdepartmental workflows.Proficient in Microsoft Office Suite (Excel, Power Point, Word, Outlook).Working knowledge of Microsoft Share Point for documentation and task tracking.Ability to work in a fast-paced, 24x7 operational environment, including night shifts.Highly organized with attention to detail and the ability to handle multiple orders simultaneously.Strong analytical and problem-solving skills with a customer-first approach.#J-18808-Ljbffr