Attendant - Customer Service

Job Description The primary responsibility of this role is to provide exceptional guest service and ensure a seamless experience for visitors.Main Duties: Ensure the prompt and efficient handling of all guest luggage on arrival, during stay, departure, and in the luggage store.Guarantee the safety and security of guest luggage.Park guests' and visitors' vehicles in the designated hotel parking area.Resolve guests' complaints and requests, and liaise with the department concerned to ensure immediate follow-up.Issue guest room key cards and ensure effective control for guest security.Report any unusual occurrences or requests to the Concierge desk.Awareness of the hotel's accident Prevention Policies.Responsible for the efficient, clean, safe, and hygienic maintenance of the Concierge Desk area.Maintain accurate records/documentation, as per operational and organizational requirements.Coordinate with Front Office to ensure that payment of guest folios is protected at all times, vis-à-vis scanty baggage procedure & release of guest bags on departure.Escort guests to their rooms. For first-time guests, explain hotel facilities. In the room, explain room facilities such as (how lights & TV function, safe, AC, fire exit, etc.).Ensure luggage is placed for guests to unpack.Ensure all guests are greeted on arrival & departure of the hotel and escorted to the right direction.Review log book, verify outstanding, and follow up pending. Identify if any special assignment for the day.Check Hotel situation, occupancy, functions, groups, VIPs.File daily concierge desk report and documents systematically under the supervision of Concierge.Provide friendly and courteous service to guests and respond promptly to all requests and inquiries at all times.At the end of the shift or the day, communicate all information that the next shift has to know for a well-running of operations.Maintain continuous contact with hotel guests to ensure that any problem or complaint is handled efficiently and courteously.Prompt & efficient message, newspapers, parcels & package deliveries to guests, as per hotel policy.Arrange all guest transportation requests, including Limousine service, Shuttle Bus, and car rental, with coordination with our rent-a-car agent available in the hotel.Handling telephone calls at the Concierge desk.Review and update Logbook.Check equipment.Be Smart, well-groomed, and maintain a friendly and cheerful disposition at all times.Oversee the day-to-day operations.Report regularly on happenings to Asst. FO/FOM.Awareness of fire & first aid procedure.Handle guest complaints and report to manager.Fully aware of the Talk of the Walk for the day.Proper grooming at all times.Attend training classes as per schedule.Show fullest cooperation and respect within the team and other departments.Aware of the daily activities and have product knowledge of all the hotel facilities.Required Skills and Qualifications This role requires excellent communication skills, both written and verbal, as well as the ability to work effectively in a team environment. The ideal candidate will possess strong customer service skills, attention to detail, and the ability to multitask.Key Responsibilities: Ensuring timely and efficient delivery of guest services.Maintaining accurate records and documentation.Providing exceptional customer service and resolving guest complaints efficiently.Coordinating with Front Office to ensure smooth check-in and check-out processes.Managing guest luggage and ensuring its safety and security.Assisting with guest transportation and other logistical needs.Providing information and assistance to guests regarding hotel facilities and services.Benefits We offer a comprehensive benefits package, including: Competitive Salary and Compensation: Competitive salary reflecting industry standards.Training and Development Opportunities: Access to training programs and development opportunities.Career Advancement: Opportunities for career growth and advancement.Health and Wellness Benefits: Comprehensive health insurance coverage.Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance.Work-Life Balance: Policies promoting a healthy work-life balance.Uniforms and Dress Code: Provision of uniforms or dress code guidelines.Social Events and Activities: Participation in social events and team-building activities.Transportation Services: Transportation services for employees.Employee Wellness Programs: Wellness programs promoting a healthy lifestyle.Others This role offers a unique opportunity to work in a dynamic and fast-paced environment, where no two days are the same. If you are a motivated and enthusiastic individual who is passionate about providing exceptional customer service, we encourage you to apply.As a member of our team, you will be part of a collaborative and supportive environment, where your ideas and contributions are valued and recognized.